Cocoon Hotel Belair
Bourscheid · Luxembourg · Buurschter Plage
About Cocoon Hotel Belair — Luxury Boutique Hotel in Bourscheid
Cocoon Hotel Belair is an exceptional 4-star hotel in Bourscheid, Luxembourg. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
The location is definitely top! Quiet surroundings, away from the road, and the scenic view. The breakfast is good, but dinner was somewhat not matching the price to quality relation. The staff is kind and helpful. It's definitely a great place to stay with your pet, as there are lots of other guests coming with their pets as well. P.S.: They have chargers on premises but very expensive: 0.77€ per kWh as on June 2025.
First the road entrance to the site is not the bridge but small side road further round and be aware it is just enough space for a single care / Motorcycle to go down or up, it has at least three harpin and the gradient is at least 1/8 angle. The entrance tarmac is broken with sum large breakages. The site and hotel just right. The only thing we had was one window seamed to be faulty so unable to open. Very relaxing , peaceful and enjoyable area. The hotel reception and bar, food all closes around 10pm, So just time it well for booking before peak holiday season, highly recommend to stay.
Checking in was not really pleasant. It turned out that they were overbooked (superiour room ) and they wanted to put us in a lesser room without even mentioning compensation. When I stood my ground the manager Mark became irritated and raised his voice and said it was not his fault that it was overbooked. In the end he gave us the correct room. Then we had lunch witch we tought was a bit expensive. At dinner the manager Mark was still not pleased with us as guests and kept being rude when we didnt knew our roomnumber and kept pressuring us by reacting annoyed and frustrated. I have never met a manager like this in my life so rude. Our room was nicely decorated but the floor was damaged pieces of the floor were missing. The room was also very warm. The breakfast was okay nothing special. Then we had to Check-out and unfortunally i didnt check our bill very well. Our lunch from the previous day was wrong they charged us 23 euro for a salad we never had. So they pretend to be a 5 star hotel but they are far from it ! You cant survive on a great location only. I will not book this hotel again.