Colessio

Ground floor room was spacious and well appointed, if noisy at night - no soundproofing and loud voices in the corridor, we will ask for an end of corridor 1st floor room next time. Lounge bar was pleasant and comfortable, smokers catered for with good outside seating. No restaurant as such, only breakfasts and afternoon tea, but no shortage of places to eat in town. Bar well stocked, fair 'hotel prices'. Service and staff all excellent and helpful, welcoming and accommodating.

The location is halfway in between the train station and Castle but all uphill. Very challenging if you have mobility issues and trying to tow luggage. I suggest taking a taxi. Dining options are in the town center which is downhill from the hotel. Nice walk but, again, all hills getting back up to hotel. Hotel bar was pleasant but did not serve food. Hotel serves breakfast only.

Absolutely awful experience. I asked for non-feather pillows due to a medical allergy and was told I should have contacted the hotel in advance something that’s nowhere on their website. I travel constantly for work and have never had to make such a request ahead of time. The receptionist was rude, dismissive, and made me feel like I was being unreasonable for asking. I was genuinely close to walking out and finding another hotel. Eventually, she found suitable pillows, but only after making it clear it was a huge inconvenience. I’ve never been made to feel so uncomfortable or embarrassed for requesting a basic medical accommodation. Reading the reviews now, I wish I had done so before booking — clearly this is not a one-off issue. I’ve already told our company’s travel provider to remove this hotel from all future bookings. Avoid.