Comwell Copenhagen Portside Dolce by Wyndham

The staff members were so nice and helpful. A gentleman called Nick at the breakfast buffet was so polite yet friendly. The breakfast also had a variety of options. The 'Small double room' was small, but clean and comfortable. The bathroom was clean with all amenities you need. I absolutely loved the fact that the hotel was located a few meters from a metro station. I could use it to go everywhere I needed to. I recommend this hotel and would go back.

We had a courtyard room which was quiet and exactly what we asked for. A couple of comments: The trash can in the bathroom is pretty darn tiny for multiple people. Great location to Orientkaj. Great breakfast (but pricey). Original Coffee across from station was a cheaper breakfast option. Bar is lively in the evening. Free check bag room was a nice touch and they offer "insurance" since it is not employee manned.

TL;DR: Paid a premium for a stress-free family holiday — got clogged drains, broken toilet lid, 2 towels for 3 guests, and poor cleaning instead. Manager offered a free dinner, but endless maintenance and service issues ruined the stay. Won’t return. ⸻ Full Review: I rarely write long reviews, but my stay here has been so disappointing that I feel other travelers should know. Location: ★★★★★ – Convenient and easy to get around from here. Unfortunately, that’s where the positives end. Room Quality: ★★☆☆☆ – On our very first night, we arrived at midnight to a room with a broken toilet lid and a completely clogged shower drain. For a 4-star hotel at this price, this is unacceptable. We were moved to another room the next day, but no upgrade or real compensation was offered. I had to move all our unpacked belongings myself — no staff help beyond a trolley. Even in the new room, the sink was clogged and only fixed after a second request. Housekeeping: ★☆☆☆☆ – Poor attention to detail. We are three people in the room, yet after cleaning, we repeatedly received only two towels. This happened more than once, and having to constantly ask for basics is just exhausting. Cleaning also left toilet stains untouched, and tea/coffee amenities weren’t replenished. With no phone in the room, I had to go to the lobby at midnight just to ask for a tea bag. Communication: ★☆☆☆☆ – Reaching the hotel by phone (even via the number on Google Maps) is nearly impossible. Staff admitted it’s rarely answered. Management Response: The manager did offer a complimentary dinner at the hotel’s restaurant, which I appreciated, was great. But given the number and seriousness of the problems, it didn’t come close to compensating for the experience. Overall: I booked this for a once-a-year family vacation, paying a premium for comfort and peace of mind. Instead, I’ve spent my time dealing with maintenance, chasing towels, and fixing problems. This stay has completely soured my impression of the hotel — I won’t be returning.