Condo Hotel

Overall, there is a lot of potential with this hotel, but improrving some basic issues would make for a much better experience. The good bits: - You can walk to the skiing (but see below) - The condo apartments are spacious - The kitchen is well equipped - Accommodation is clean - The restaurant on site is tasty and good value The not-so-good bits: - Walking to the skiing involves crossing the hotel car park which is muddy, has potholes, and compacted snow (which I nearly fell on); the road is also treacherous with coaches whizzing past. - Walking to the spa involves - yes, you guessed it - the muddy paths - The gym is a gym in name: equipment is scant and flimsy - The pool is warm, but often crowded and not that big for swimming - Service was variable - I've never had a bedroom where there is a bath in the bedroom. It seemed redundant as there was no plug which fitted it, and at night, we would hear waste water from other rooms going through its plumbing. As we had another bath in the property, this felt overkill. - The view (and access to the slopes) was marred by a barbed wire fence with concrete posts; no other properites nearby seemed to have anything similar.

Absolute disappointment! -The mattress was completely worn out, we were literally sleeping on springs. After complaining, they changed our room, but the heating was set to 35 degrees and could NOT be regulated. They kept us "waiting" for a solution for an entire day, and while we were there... we had to keep the windows open!!!! -The pillows are soft, hard, and your ear hurts 20 minutes after going to bed. We had to go downtown to buy pillows when we paid for a 4-star hotel!!! -After so much torture, we went to dinner at the restaurant... the milanesa was hard, you could tell it was old... the meat was black, the flan was tasteless, the only two flavors of ice cream they had were awful and VERY EXPENSIVE, more expensive than the best steakhouse in Bariloche. -BREAKFAST, PLEASE! The set was a sachet but with 5 liters of water... The taste was worse than the color! The croissants were like those you'd find at a gas station, but undercooked, the coffee was cold... a breakfast you wouldn't want even if it were free. We decided to buy something at the supermarket and have breakfast in the room. - We wanted to leave, change hotels, but they WON'T refund your money; they're holding you hostage. - They clean the room but DON'T wash the dishes, unheard of! They don't even have a dishwasher; they just leave you a sponge to get ready. And if you're suddenly on vacation and don't want to wash dishes for a few days... you have to pay extra for that service... ... the worst thing is that they sell it to you and charge like a 4-star hotel, and it's far from that.

Stayed from July 17, 2017 to July 25, 2018. Family stay. A total disaster. The price-performance ratio compared to the hotel is a rip-off. USD 700 a night, and the mattresses and pillows are of terrible quality, and they're busted. The springs dig into your back. We had to go downtown to buy pillows because they had no replacements. Obviously, since we had already paid in full, they wouldn't refund our money so we could stay in another hotel. The heating couldn't be regulated. They offered us the solution of opening the windows. We had to sleep with them open in the middle of July. The breakfast was of terrible quality, along with super-poor cold coffee. The croissants didn't even bake properly. They were undercooked, the gas station pastries were undercooked, and the orange juice was watery with orange color. We only had breakfast one day, and the rest of the time we bought it at the supermarket and ate it in our room. The first night we had dinner at the restaurant, and it was still of terrible quality and excessively expensive. We ordered ice cream for dessert. There was only chocolate and strawberry, two scoops for $15,000. The kids couldn't even finish it because it was so horrible. The flan was tasteless, the cream was the color and the flavor was horrible. It's really a total rip-off. They're a disaster, terrible quality, and they charge more than the best restaurant in Bariloche. If you want to feel mistreated and pay a fortune for it, this is the place. It was the worst stay I've had in my 50 years of life. And to top it all off, when you check out, they hold you hostage at the front desk until an employee checks your room to check for who knows what. They think you're going to take a fork or a plate? They're pathetic. We paid $5,600 for this torture. If you want to have a bad time and pay a fortune, stay at Village Condo.