Congo Palace Hotel

The lobby is very nice and the staff are very helpful. The location is convenient to a number of local shops. The lodging rooms do not have space cooling. The shower is 20"x30" (51 cm x 76 cm) which is not nearly large enough for a typical-sized person.

Horrible Experience: Bed Bugs, Dirty Rooms, and Poor Service I recently stayed at Congo Palace and had an extremely disappointing experience. Here are the major issues we encountered: Bed Bugs and Hygiene Issues: 1. Bed Bugs: Our children had bugs crawling on their beds, causing rashes and blood stains on the sheets. The sheets were changed, but the problem persisted. We have photos and videos available on request. 2. Broken Mattress: My eldest daughter’s mattress was broken, adding to the discomfort. 3. Dirty Replacement Room: When we reported the issue, we were shown another room that had freshly made, but dirty beds. Poor Customer Service: 1. Lack of Towels: When I requested beach towels, the reception told me there were none available. They reluctantly provided one bath towel after much insistence. 2. No Iron Available: The hotel did not have an iron for our clothes, which is a basic amenity we’ve found in every other hotel during our six-week trip across Europe. 3. Unpleasant Smell: Our bathroom had a foul odor coming from the drain, which we had to flush ourselves using the shower head. 4. Faulty Bathroom Fixtures: The toilet in our daughter’s room didn’t flush, and the shower head didn’t work properly. Unresponsive Management and Booking.com: 1. When we brought these issues to the hotel’s attention, they refused to take responsibility or compensate us. Instead, they called the police to get rid of us rather than addressing the problems. 2. Booking.com has been unhelpful in rectifying the situation. Our stay was extremely distressing and required us to fumigate all our clothing. I strongly advise against staying at Congo Palace due to the severe hygiene and service issues.

It is the worst hotel I have ever stayed in my life. If I could give them -5 stars I would. We stayed there due to location, and it was the biggest regret! Camping would be better. Their website room pictures are from the ones they have renovated. Our room had hanging out of the socket electrical plugs, no mattresses only boxspring, and for a 3 adults the 3rd bed was a camping bed. The front desk personnel overall was nice and understanding, but the day we checked out (early cause they kept telling us that they will change us/fix it and we believed them!) The guy was rude and yelling at us for checking out earlier. Stay away! Far far away! There are so many hotels around the area, pick anything else! Nothing can be worst than this.