Conrad Jiuzhaigou

Suitable location for those who want a quiet retreat after visiting the Jiuzhaigou park. Room was large and decked with beautifully designed Tibetan furniture. However, it could be quite cold during winter. The staff was kind to provide us an extra heater but it didn't help much. Food options are quite limited.

I stayed in Conrad Jiuzhaigou from the 31st of December to the 2nd of Jan 2024, during my visit to the amazing Jiuzhaigou National Park. All in all, it was a decent stay. Nestled in the mountainside and the complex that is shared with Hilton and Indigo, Conrad is a pretty hotel with elegant and spacious rooms. It is about 15km or about 20+ mins (during off-peak season) away from the Jiuzhaigou Park entrance. The complex is large and hilly, so you need a buggy to ferry you from one place to another e.g. the lobby is at the foot of the hill whereas the restaurant and the gym are located on the top of the hill. Given the size and the terrain of the compound, it can be quite inconvenient to move around. In addition, the buggy service can be a bit slow during peak periods (breakfast and dinner) and later at night. Maybe it was due to NYE, the hotel seemed to be short on staff and I had to wait close to 20 mins to be ferried to my room after completing the check-in process in the lobby. There isn't an executive lounge but the hotel provides a fantastic afternoon tea set from 230 to 430pm (based on my memory) in exchange. Please note, the afternoon tea set can only be had in the restaurant during the dedicated time slot... There are a lot of shops and restaurants (including a hardrock cafe and KFC) outside of Conrad, part of the compound shared by other hotels. However, nothing was opened during my visit. I suspect it will be a lot more lively during peak season. Please note that Jiuzhaigou can get extremely busy during the peak seasons. The 15km journey to the park entrance could easily take more than an hour one way during peak seaons...

Extremely Disappointing Experience at Hilton Conrad Jiuzhaigou I recently stayed at the hotel, expecting a luxurious and unforgettable experience. However, my stay turned out to be nothing short of disappointing. From the moment of check-in to the overall hotel amenities, there were numerous issues that left me deeply unsatisfied. Firstly, the check-in staff displayed a lack of friendliness and seemed annoyed by our questions. As guests, we expected a warm welcome and assistance with any inquiries we had. Unfortunately, the staff's attitude only added to the growing disappointment. Another major issue arose when we were given upgraded rooms by the manager. While the gesture was appreciated, the check-in staff mixed up the room numbers, resulting in confusion later on when we requested housekeeping services. Such a basic mistake should not occur in a luxury hotel, and it reflected a lack of attention to detail. Furthermore, we were informed that the hotel had "run out" of kids' bathing kits. While this may seem like a minor inconvenience, it is unacceptable for a luxury hotel to be unprepared for such basic amenities. In all our previous experiences at high-end establishments, we have never encountered a shortage of essential items like this. Adding to the disappointment was the failure of the front desk agent to deliver on their promise of sending welcome fruits to the new room. Although a small detail, it highlighted the hotel's inability to follow through on even the simplest of commitments. This lack of attention to detail further contributed to our growing frustration. One of the most astonishing aspects of our stay was the fact that the rooms did not have heating, only air conditioning. The hotel justified this by claiming that due to a central air system, all guests wanted air conditioning, leaving the entire building without heat. This was particularly problematic for us as we were traveling with elderly parents who found the room uncomfortably cold. The hotel's solution of providing space heaters in lieu of proper room heating was unacceptable. We did not expect to use a space heater in a luxury 5-star hotel like the Conrad. In terms of the hotel layout, the concept of individual villa-style buildings and golf carts for transportation seemed appealing. However, this design was clearly not well-suited for the local climate. With temperatures dropping to sub-10 degrees Celsius, commuting between the restaurants and rooms in open golf carts was incredibly uncomfortable. Although the carts had curtains to block wind or rain, they were always wrapped to the top. The drivers never offered to bring them down for us, further demonstrating a lack of attentiveness and consideration for guests' comfort. Considering the Hilton Conrad's reputation and high price point, my experience was nothing short of a letdown. From the unhelpful check-in staff and mix-up with room numbers to the shortage of basic amenities, lack of heating, and discomfort during transportation, the hotel failed to meet even the most basic expectations of a luxury establishment. I am deeply disappointed with my stay and cannot recommend this hotel to anyone seeking a truly luxurious experience.