Constellation Residences at Northstar

Charming entrance - when we walked into our BEAUTIFUL room from a day of traveling, they had the lights low with soft music playing from the television, and there was a sweet gift basket to welcome our family. Captivating views from the spacious room and balcony. Easy to access nearby hotel with additional amenities, village below, and all activities. Knowledgeable, helpful, prompt and top-notch concierge crew!

Being an owner has its perks! Great location away from the chaos. Gondola ride away from Northstar village. Part of the Ritz with excellent service. Staff is great, attentive and very friendly.

I have never written a bad review about a place but unfortunately I have a horrible story. I booked a 3 bedroom condo in July for our family annual ski trip for Christmas. My wife and I booked this trip with the knowledge that we could not cancel under any circumstances so we booked the trip and paid it in full. Fast-forward to December my wife gets a call from Summer the person in charge of the booking company. Well guess what she had to say? I'm sorry for calling you but we need to cancel your reservation because the owner has an emergency and needs the condo that week yep Christmas week the busiest week of the year. Well my wife said you're joking right? Unfortunately I'm not she replied. My wife just hung up the phone and called me and said this is what's going on. I replied this is insane and they can't do that so then I called back to speak with Summer. She explained to me that they can cancel at any time and that's their policy. I then told her that was inexcusable and that they need to find me another place since they are cancelling my condo. Well that was another problem since Christmas is the busiest week of the year. She gave me two options one was I can get a 2 bedroom condo for a shorter time and different dates since everything is booked or they can get another condo down the mountain down the mountain that we would have to drive daily not a ski-in ski-out like we rented. So this the fix they offered me! I explained that's inexcusable again and that I have already gotten airfare, car rental, ski rentals, ski lessons, even made reservations for restaurants. Everything is non refundable even my condo that I rented. Unfortunately if you guys are looking for a place to stay I'd definitely consider somewhere else. This was a complete disappointment to say the least. At the end of the day the worst experience ever!!!