Copthorne Hotel Auckland City

I stay here every couple of months for business travel and cannot be more impressed with the location, friendly staff, great value rooms. And a decent view and the warm morning sun to wake you in the morning if on that side of the building. Sure the hotel is not in pristine condition but it's clean and tidy and the price reflects the condition. If the hotel were to be refurbished the prices would surely double. I'm happy as it is. Great work!

I appreciated that the balcony door could be opened, which is not something many hotels offer. However, the room had a strong smell of cigarette smoke, likely from guests smoking near open windows. The bed was spacious and comfortable, but the shower was quite small and caused water to spill across the bathroom floor. Check-in was quick and efficient, and the reception area was nicely presented. The clientele in the lobby seemed a little rough and had a noticeable smell of drugs, though I wouldn’t say that’s the hotel’s fault. Unfortunately, the overall experience didn’t feel like a true four-star stay. There was a lot of noise early in the morning, with doors slamming from 6am and cleaning staff making quite a bit of noise. Small details, like the lack of hair conditioner, made it feel more like a budget hotel. Though well priced, I had expected a higher standard.

The rooms are spacious and clean. Check in was easy and the woman on the desk was very helpful and kind. The lobby is lovely. But I'm giving this hotel a 2 overall because after spending $300 in the restaurant, the service was very poor. We had to ask for more drinks, our table wasn't cleared. When the deserts came (which we had to go and order at the bar because again, noone came to check on us the whole time) despite someone being stood there on his phone. We had to shuffle plates around to fit deserts on the table. He still didn't clear the main plates. It just made it uncomfortable for us to enjoy our meal. For the price, I hoped for more.