Copthorne Hotel Rotorua

We spent 2 nights here and found it fantastic. After reading reviews we felt slightly apprehensive if it was a good choice. We ended up being pleasantly surprised. The room was super clean and beds were comfy. Admittedly it is a bit dated but that's not really a worry for us. The spa and heated pool were fantastic. Especially after doing a marathon. We definitely plan to stay again next year!

Rooms are clean and nice, bit on the small side for familys, little outdated. But staff are really helpful and friendly, really good location for where we were needing to go. The heated pool and spa were awesome for kids. Would stay again but in a self contained room.

Only good thing about the place is the beds , there are no staff anywhere , they take 20 minutes to get to the front of house even though they are just out back , me and my family were gone for the whole day before we left we put a please clean the room sign for the cleaners , keep in mind we left at 8:00am in the morning and arrived back at 5pm in the evening and nothing had been cleaned the room wasn’t touched no one had gone in. Other people were leaving towels out for the staff to collect and they were sat in the same spot for 2 days as we checked out they were still there!!. The spas are barely warm they are NOT HOT at all. Terrible staff barely anyone around limited parking when there are a lot of rooms and a very unwelcoming place to be in.