Coquillade Provence Relais & Chateaux

This deserves 6* or 7* - amazing stay in a Spa Suite. Check-in staff was excellent, especially butler who showed us to room and around the facility - even on a 90F+ day he was impeccable. He showed us how everything worked in the suite and was very friendly, engaging and professional. Cipressa for lunch was excellent, highly recommend. If you're an early riser, you'll have the pool to yourself until midday - it was glorious. Everything at this resort was top notch. Wouldn't hesitate to recommend!

First the good: Beautiful property in stunning surroundings with perfect location for a biking trip allowing easy access to all the towns in luberon — the gardens are immaculately kept yet feel wild and serene, and the setting is undeniably five-star. The rooms are pleasant with lovely views, but nothing particularly memorable — solid four-star quality. The gym and spa are spacious and very nice. Unfortunately, the service brings the overall experience down sharply. We were surprised when the concierge told us the restaurant was “full” and suggested we dine using room service (seriously?), only for us to walk over and be seated immediately — the restaurant remained at least 30% empty all night. Service at lunch & dinner was inattentive and short-tempered, with errors never acknowledged. At the pool, there was no towel staff on hand — guests are left to set up their own loungers and fetch towels from a large, unsightly bin overflowing with used linens. Not what you’d expect at this level. It seems most of the staff needs training and is inexperienced - a surprising experience for a 5 star relais château branded hotel. A few bright spots included the bike shop team, the nice pool bar lady with the hat, and the front desk/porters — welcoming, helpful, and professional. A shame the rest of the service (mostly the dining staff .. but that’s a big part of the experience!) doesn’t live up to the property’s promise.

The property itself is truly magnificent, with stunning views that are undeniably memorable—these are the reasons behind my 3-star rating. Unfortunately, the rest of the experience did not live up to expectations, particularly given the prestige associated with the hotel and its Michelin-starred dining. The service left much to be desired. Staff interactions were minimal at best; greetings were rare, and there was a noticeable lack of warmth or attentiveness throughout our stay. The dining experience was especially disappointing. The quality of the food at the main restaurant was well below what one would expect from an establishment of this caliber. Despite the Michelin accolades, the dishes were uninspired and of surprisingly poor quality. We did find an exceptional alternative at La Bastide de Perréal, where the cuisine was outstanding and the service staff—many of whom previously worked at La Coquillade—were courteous and professional. This gem of a winery is just 8 min away from La Coquillade. We shared our concerns with the hotel’s management, but the response felt perfunctory. Offering a bottle of wine after we had spent thousands of dollars did little to address the issues, and seemed more like an attempt to placate rather than genuinely improve the guest experience. On a positive note, the rooms are spacious and well-appointed. However, climate control was an issue. Despite the thermostat being set at 17°C, the room remained uncomfortably warm at night—even with mild outdoor temperatures. It’s difficult to imagine staying here during the peak of summer under these conditions.