Costa d'Oiro Ambiance Village

This is a very nice place to stay the room was clean and the bed was very comfortable. It was updated and has a kitchenette if you want to cook your own food. The Continental Breakfast was good with many choices. The only thing I would recommend is that they have the carpet also cover the sides of the bed, so that when you get up you’re not stepping on to a cold floor. The only other negative is that it’s not really in walking distance of restaurants and shops. You can walk to the ocean in about 15 to 20 minutes. I would definitely recommend staying here, it was comfortable and quiet.

We had dinner for two and each had a starter, main course and dessert, along with a glass of white wine with the starter and red wine with the main. The food was consistently delicious, beautifully presented, and of high quality. The staff were also extremely friendly and attentive, which added to the overall experience. The only minor downside was the price – €145 for two people is a bit on the high side compared to other places in the area. However, considering the quality and ambiance, it’s still acceptable. Overall, a lovely evening. If you appreciate good food, a relaxed atmosphere, and great service, this place is definitely worth a visit.

When we first got to our room (#500) I noticed a/c wasn’t working properly. I asked Miguel to take a look. When he came into the room he raised his hand to check the temperature coming out of the unit and pronounced it as just fine. I told him that I didn’t feel like the air conditioning was working properly. He removed the batteries from the remote, put them back in and said it was working just fine. I could tell that there was no way this was going to get fixed and asked if we could change rooms. Miguel switched us to room 51. We went from a full kitchen in room #500, to a room (#51) with a hot plate, sink and a dorm size refrigerator with none of the amenities of the real kitchen in room 500. Every room in our current space was much smaller including the “living room,” kitchen, bedroom and bathroom. The whole effect was pretty depressing. Unfortunately for us our first night just got better as when I took a shower, the drain was clogged and the bathroom completely flooded. To add insult to injury, the water in our shower never got hot and would cycle between warm and cold approximately every ten seconds. I tried calling reception to make sure that this got addressed in the morning and despite calling three times received no answer. When I walked in the office the following day and introduced myself to Sarah, she was not remotely friendly and made no effort at all to apologize for the inconvenience we’d incurred. I expressed to her that I didn’t feel like the rooms were remotely similar in size, amenities and general comfort, much less aesthetics. Continuation of review: The only communication she engaged in was insisting to me that the rooms were the same class and the same cost. As you can tell from the pictures that is a bit of a stretch. This is a little like insisting that a new BMW is in the same class as a tired old Renault and that they should cost exactly the same. Reluctantly, she said she would extend us a $70 adjustment (on a $717 bill), because of the bathroom drain not working and the bathroom floor flooding. She extended this discount in nothing less than a begrudging fashion and treated me a surprising level of coolness. I sent three messages to Sarah in my attempt to get the hot water situation resolved and she completely ignored my messages and we didn’t have hot water for the three days of our stay. On the following day. I stopped by the office to try and get something we left behind during our move from room 500 to room 51. Sarah barely acknowledged and did a good job of giving me the cold shoulder once again. It was bad enough that our room made for a very unpleasant experience, but the way we were treated by Sarah really capped things off. I shouldn’t have been surprised, but the morning of our checkout I got our bill and there was no mention of the $70 discount and I had to send three emails to the director Rui to get that straightened out.