Cotton Court Hotel by Valencia Hotel Collection

Let me just start off by saying I’ve stayed at MANY hotels and I honestly don’t often write reviews for them: TOP MARKS - all categories. This property is unique fun and so incredibly well done. Rooms are awesome. The courtyard is so fun and above all the staff wow. Go to the bar in the restaurant and ask for James Bond (yes that’s literally his legal name) if he’s not there you could ask for Shawn, or Bekah or Nick or the venerable Trent. They all rock. I felt like family with the level of customer service provided. Food is stellar and drinks are perfect. Or if you need something else just ask Cesar he’s the bomb. But it goes beyond the bar - the housekeeping is conscientious and extremely thorough. Front desk and valet as well as management receive top marks as well. We found a gem in Lubbock and we will be returning.

Check-in was a pleasant experience! The complimentary waters and beers were a thoughtful and much-appreciated touch. The hotel’s location is convenient, and the overall atmosphere is inviting, with a charming courtyard, live music, a pool, and a comfortable seating area. The bar is a nice spot to relax, and the food is decent. The room itself had a cozy aesthetic and was generally comfortable. However, cleanliness left something to be desired. There were noticeable issues such as hair on the shower floor and visible dust in multiple areas, which detracted from the experience. See the attached pictures. While there were no major concerns, a higher standard of cleanliness would be expected given the rate. In addition, while the hotel is dog-friendly, which is appreciated, the designated areas for walking dogs were unfortunately not well-maintained. The presence of pet waste in these spaces made them unpleasant to use. One would expect a dog-friendly property to uphold a higher level of cleanliness in shared outdoor areas. I understand prices may surge during busy times like graduation, but at $500 per night, expectations naturally rise, especially regarding basic housekeeping standards. While I wasn’t expecting a luxury experience like the Ritz (this is Lubbock after all), cleanliness is a fundamental aspect of any hotel stay. Overall, I’m giving 3 stars. The staff were friendly and helpful, and the amenities and atmosphere were enjoyable.

I stayed here one other time a couple of years ago and was very impressed with my room, but this time, I'm extremely disappointed. I arrived after driving over six hours and was utterly exhausted. I get in my room, and the first thing I notice is the lack of cleanliness. There were little black things & hair on the bed spread, stains on the couch (I didn't want to sit on it) and the bathroom floor had dirt near the toilet area. Also, the bathroom counter had fingerprints on it. I then went to take a shower because I remembered last time, the water pressure was awesome, well, not this time. It barely trickled out and it took forever to wash the soap & shampoo off. I was too tired to complain & change rooms, so I'm stuck in an obviously dirty room for the night. I'm glad I brought my own disinfecting wipes, so I could at least clean the counter, remote control and bedside table. Clearly the maids are in a hurry and doing a quick tidying up instead of a full fledged clean. The next morning, I tried making a cup of coffee, only to discover the plug in the bathroom doesn't work when I tried plugging the coffee maker in. Oh, add another plug is out next to the bed along with the light. :(