Courtyard by Marriott Hakuba

we stayed here for 3 nights in August. The service and the staff was wonderful but a special thankyou to Shioki Aratani who was our server and Asuka Watanabe at the front desk. They made our stay extra special.

We REALLY enjoyed our stay here! The room was clean, spacious, and incredibly quiet. The staff was kind and helpful, and we loved the delicious breakfast. A wonderful experience overall! Looking at the property on Google Earth, the marketing pictures are a bit different from reality. But that's OK—it was still very nice and lived up to our expectations in comfort and quality.

Overall, our stay at the hotel was pleasant and welcoming—for both myself and my dogs. The property was clean and well-maintained, and the atmosphere was friendly and accommodating. I appreciated how the hotel made use of the surrounding villa area for parking, which was convenient and practical. While the staff seemed comfortable with small dogs, they appeared less familiar with handling guests accompanied by larger or multiple dogs. As Hakuba continues to grow as a destination for dog-friendly outdoor activities, it would be wonderful if the hotel could further enhance its readiness to support a wider range of dog owners. In particular, a smoother check-in process for guests with dogs would help create a more reassuring first impression. I must admit I felt quite uneasy at first—almost questioning whether I had chosen the right place—but this feeling gradually faded. At the restaurant, I selected what I understood to be the recommended course. Unfortunately, both the meat and fish dishes were very thinly sliced, leaving the meal feeling less satisfying than expected. The portion size was reasonable, but the overall quality of the course did not meet expectations. That said, the guest room and in-room bath were excellent. It would be even more convenient to have a small area designated for placing luggage or clothes—especially when traveling with dogs, as we prefer not to leave things directly on the floor. The Hakuba area is truly lovely, and I would be happy to return—especially if I can take advantage of membership or credit card benefits. Thank you again for the stay.