Courtyard by Marriott Melbourne Flagstaff Gardens

I can’t express how much we enjoyed our stay at the Courtyard Marriott in Flagstaff Gardens. The rooms were modern, clean and spacious. The location of the hotel was excellent, with ample parking. Best of all, however, was the outstanding service. By far the best service I’ve ever encountered in the Marriott chain. The staff was friendly, helpful and went out of their way to make sure that our family holiday was special and memorable. They did an OUTSTANDING job and we can’t wait to return :)

Everything was great. The facilities are new, Rooms are clean and the location is really great, within 20min walk from Melbourne central. Also close to highway . plenty of public paid parking, use the EasyPark app to pay. It will be way cheaper compared to the hotels reserved parking.

I’m genuinely shocked by the level of service I received during my recent stay at Courtyard by Marriott Flagstaff Gardens. As a loyal guest of Marriott properties, I expected far better, especially from a hotel carrying the Courtyard brand. Late at night, I reported a persistent and odd water-pipe-like sound coming from my room. The explanation I received from the overnight staff and manager was not only unhelpful but borderline ridiculous—I was told that the noise was due to the air conditioning unit, and that the only solution was to turn it off completely. This was presented as the only available option, with the added claim that there were no other rooms available for me to move to. This is where the situation became truly unacceptable: during check-in earlier that day, I had been presented with a choice between two different room types. That clearly indicated there were vacant rooms available, contradicting the overnight staff’s claim. To be told there were “no other options” when I knew for a fact there were unoccupied rooms in the hotel felt not only dismissive but dishonest. This kind of response—blaming the guest’s comfort issue on an air conditioning unit and refusing to take any meaningful action—is not what I expect from a hotel under the Marriott umbrella. It reflects a serious lack of training, guest care, and accountability on the part of the overnight team. I hope Marriott corporate reviews this incident seriously. If Courtyard by Marriott is to uphold its international reputation, it needs to ensure its staff provide transparent communication and genuine solutions—not excuses