Courtyard by Marriott Philadelphia Downtown
Philadelphia · United States · 1421 Arch St
About Courtyard by Marriott Philadelphia Downtown — Luxury Boutique Hotel in Philadelphia
Courtyard by Marriott Philadelphia Downtown is an exceptional 4-star hotel in Philadelphia, United States. Guests enjoy a distinctive experience combining world-class facilities including bar, concierge, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.5 / 5
I had an impromptu stay at the Courtyard (formerly Le Meridien). The hotel was nicely updated, my room was spacious and clean. The staff at the hotel were friendly and helpful w suggestions re: nearby attractions. This hotel is conveniently located and fairly priced. I found the in house bar and food service to be worth checking out. I would stay here again and recommend to friends! 10/10
Beautiful stay in a key location, but most of all, Jacob was the most accommodating, helped us out incredibly with an amazing service, and Joe the bartender was also incredible.
The worst front desk check in experience I’ve ever encountered. Check in time is at 3pm, so we arrived at 2:55. They informed us they needed a few minutes to finish preparing our rooms but there were no parties ahead of us, which was fine, but then as 30 minutes approached I asked for an update, as I had medication that needed refrigeration and they said there was nothing they could do. Jacob at the front desk then said “there are a few parties ahead of you” although 30 minutes prior he assured us we were next to receive our room. After back and forth, Tiera was somehow able to find us rooms which pushed us to checking in an entire hour late. When we originally began the check in process I informed them I was traveling with a service animal and showed the necessary documentation. I was prompted to fill out a form which I did and Jacob assured me that was all they needed. Upon check out on Sunday, they deactivated our keys 30 minutes prior to check out time. Tiera also told us we were good to head out and nothing was required of us to check out, although 10 minutes later I got to my car and saw that she had added a pet charge to my room. I then had to go back and dispute this charge with her and inform her that service animals do not require pet fees. Overall, the front desk lacked customer service skills which is typically required in this type of environment. I will not be staying at this hotel again and would not recommend to anyone.