Courtyard By Marriott Sejong

I stayed here for a week on a business trip. The hotel is top notch and in an excellent location next to the Sejong Central Park. I enjoyed walking around the lake and through the parks in my evenings. You can catch a taxi to anywhere from the hotel, but I enjoyed the 10min walk to a couple different dinner districts. The breakfast was luxurious every morning with chef prepared Western and Korean dishes. I never stayed for dinner, but I’m sure that was wonderful too. I would highly recommend this hotel for anyone visiting Sejong!

Very nice place to stay. Loads of restaurants around and ease of access to anywhere in the city. Lounge is not a full lounge and is only open from 10 till 16 after which it becomes a restaurant. Get a balcony room as it is worth it - relaxing after work seeing the sun set over the city …

Dear Courtyard by Marriott Management, I recently stayed at your hotel and would like to provide formal feedback regarding a number of serious inconveniences experienced during my visit. These issues go beyond minor discomforts and raise significant concerns regarding safety, hygiene, and basic guest service standards. Broken Closet Handle – Physical Injury Immediately upon entering the room, I discovered that the closet handle was broken. I cut my hand on the damaged part, and although there was no bleeding, the pain persisted into the next day. This was not a near miss—it was a real injury caused by a clear lapse in maintenance and safety checks. Wet Bathroom Floor – Child Slipped Soon after entering the room, my child slipped on the wet bathroom floor, which had not been properly dried. This presented a serious hazard, especially for families with children. Although no major injury occurred, it was a very distressing moment that could have been prevented with basic room preparation. Insufficient Towels and Delayed Service The room was stocked with only one small towel and one bath mat, which is far below standard. A proper setup should include at least two bath towels, two face towels, and a bath mat. I requested additional towels immediately, but was told the delivery would follow a “sequential process,” which caused significant delay at a time when we urgently needed them. Missing Basic Amenities – No Action Taken Essential items such as a comb and soap were missing from the room. When I inquired at the front desk, I was told these should have been provided. However, no corrective action followed. Simply acknowledging the omission without resolving it left me feeling disregarded as a guest. Tobacco Smell on Terrace – Problem for Sensitive Guests While the tobacco smell on the terrace was not overpowering, it was noticeable and caused discomfort for my family, as we were traveling with a young child and a respiratory-sensitive individual. This made it difficult to open the terrace for ventilation, limiting our use of the space. Poor Soundproofing Sounds from the hallway and neighboring rooms were clearly audible inside our room, which interfered with our rest. The lack of sound insulation was a significant drawback, especially during nighttime hours. Unclean Refillable Dispensers – Hygiene Concerns The refillable dispenser in the bathroom raised serious hygiene issues. The label did not match the contents, and the color and appearance of the liquid seemed off. I documented this with a photo. Given the risk of bacterial contamination (e.g., Pseudomonas aeruginosa) if containers are not properly cleaned before refilling, I chose to use my own products instead. This series of issues—particularly those concerning safety, hygiene, and service responsiveness—greatly diminished the quality of our stay. What added to the disappointment was the lack of effective follow-up or sincere resolution during our time at the hotel. Regrettably, based on this experience, my family and I have no intention of returning. I sincerely hope this feedback is taken seriously and that Courtyard by Marriott will take the necessary steps to address these fundamental concerns and improve the overall guest experience. Thank you for your attention.