Courtyard Pensacola

We stayed here for 4 days w our 2 grandsons traveling w my husband's work and this was an exceptional hotel. The pool was open til 11, they even had snacks out one day, the staff was amazing in everyway! The bistro breakfast was a disappointment but their wings and quedailla are excellent. The elevator moved quickly! Beds were clean and we had read a review from a mo th ago about their room having random insects due to a palm tree near the window but thankfully we didn't have any kind of insects in our room. We were comfortable thru the entire stay.

Customer service was wonderful at check-in, lobby is nice, and hotel seems to have been recently updated. Conveniently located near plenty of dining options and shopping. Charged $10 for parking, and I can’t understand why. There’s no valet and it is not a gated lot. The carpet at the door to our room was torn up creating a tripping hazard. Carpets felt damp/sticky. There was a dip in the floor in the middle of the room that gave when we stepped on it, making it feel like we might fall through the floor. The bathroom counter was dirty when we checked in, I cleaned it myself. Remote for the TV worked only sporadically. Upstairs neighbors were incredibly loud late into the night. Smoky/musty smell in the hallways. Upon check out, I stood at the counter for a few minutes while the front desk associate stood outside the door smoking. When he sat down to play on his phone while continuing to smoke, I gave up, checked out on my phone, and left the keys on the counter. Since we were staying at this hotel for less than 12 hours, I didn’t bother to bring any of this up to the staff; but if our stay had been any longer, I would have requested a different room, or left the property entirely.

Disappointing Experience at Check-In and Breakfast Upon arriving at the hotel, we had already called ahead to inform the staff we would be checking in late due to our long car ride. While the person on the phone seemed to understand, our experience at the front desk was disappointing. The man at the desk did not greet us or offer any kind of welcome—he simply asked if we were checking in and handed us the room key without sharing any information about the hotel, amenities, or even our room. The following morning, I went down for breakfast and was met with the same lack of hospitality. The staff was unkind and rude, making the experience uncomfortable and unwelcoming. We were really hoping for a relaxing and friendly stay, but unfortunately the attitude of the staff made us feel like an inconvenience rather than valued Marriott guests.