Covo dei Saraceni
Polignano A Mare · Italy · Via Conversano 1/1A
About Covo dei Saraceni — Luxury Boutique Hotel in Polignano A Mare
Covo dei Saraceni is an exceptional 4-star hotel in Polignano A Mare, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, jacuzzi, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
The location is excellent. Our room is good size with a balcony with partial sea view. air conditioning works well. Breakfast is good. The staff is very polite
This has been the worst hotel stay of my life! Not a single minute of peace. Constant slamming of doors. People above constantly moving furniture. The walls are so thin we can hear the conversation of the people next to us. The shower is filthy. The bathroom smells like sulfur & chlorine. When we asked to leave only one night early after many complaints & zero relaxation so we could stay somewhere else to leave our holiday relaxed, we were told we would not receive a refund for the night we would not stay with the hotel. Flat out said they will not refund for the fault of other guests. So do not stay here as the hotel is not fit for guests whom are on different schedules. I shame myself for not reading the countless bad reviews before booking. BIG regrets and now our anniversary is tainted due to this unfit hotel stay. Also lots of drilling going on very early and other guests making the same complaints but the hotel reception does not care.
The first sign something was amiss was when I went to take a shower, and there was a clump of hair stuck to the shower stall at eye level. There was also a dead fly on the shower door, and stains left in the toilet by a previous guest. The manager offered to send housekeeping, but obviously could not have been bothered to explain the issue, as housekeeping wiped the bathroom floor and then left (???). Even if the room had been clean, the room was unimpressive and small, especially given the price point. The view was nice. We left for another hotel within an hour.