Crisol Vía Castellana

I stayed at Cristol Via Castellana during the Christmas holiday for 4 nights. I came from the airport by train and reached Chamartin station which is about 10 minutes walk from the hotel, or 1 bus or metro stop away. From the hotel the super efficient network of buses and metros will take you anywhere around Madrid, which was very convenient. I was in a room on the top floor with a great view on Plaza Castellana and on the mountains too. Great room with nice, large beds. I slept very well. Friendly staff, always ready to help. I did not try the breakfast or the restaurant. Apart from the dining area, the hotel does not have any feature like a gym room, sauna, or a pool. Strongly recommend if you are looking for a safe, reliable place to stay, away from the busy streets of the city center.

Good clean spacious room. Arrived by bus number 27 from the railway station,, which was a 10 minute walk to our stop by the Botanical gardens, about 22stops to reach our hotel. An overfilled rubbish bin greeted us in the lobby which we complained about.

Such a worst experience, i am not a guest in this hotel, but i called to check whether the breakfast is open for public, the staff confirmed that its open and for public and provided price too. Next day morning when we showed up the staff denied saying its only for the guests. Why so irresponsible? Staffs are not clear on policies or the staffs randomly decide based on their wish? My time to reach hotel is wasted.