CrissCross

Beautiful hotel, each building is different, I really enjoyed my stay. Rooms are very comfortable.

A truly unpleasant service experience at this hotel. I experienced low blood sugar while in the lobby and asked for some sugar. They had none available and suggested I walk back to my room to get it—while I was nearly fainting. Only after I insisted did they reluctantly search for sugar, showing visible annoyance. While I was recovering and waiting for my Uber delivery, the driver informed me they could not enter the hotel. I asked the receptionist for help but was told the park was closed and no cars could get in or out. The “solution” they offered was for me, in my weakened state, to walk to the gate or have the driver do so. They brushed it off, saying, “Oh, this is normal—the park just closes at night,” without offering any solution. I had to repeatedly ask how to resolve the problem, and all they said was for me to walk out or have the Uber driver walk in—without explaining how far it was or how to get there. Even when I was clearly unwell from low blood sugar and asked them to speak to the driver directly, they remained passive, waiting for me to keep asking question after question before giving minimal help. If the hotel knows that Uber cannot access the property after a certain time, it’s basic courtesy to inform guests—especially those in the lobby—so they can plan accordingly.

The difference between the Agoda photos and the actual room was staggering. The interior was unbearably old and poorly maintained. There were mosquitoes and bugs everywhere. The soundproofing was also completely lacking in the early morning hours, so I requested a refund for the remaining night, but was only able to move to a different room. The other room was in the same condition. The breakfast was also different from typical hotel breakfasts.