Cristal Hotel & Spa

The staff were professional . And helpful. I assume the name was Tatiana she was pleasant and even other staff were good . The location is excellent . The rooms were clean . Only one issue that I have faced is that during the booking there was no option to add parking booking so I have sent a separate email for that . Yet upon my arrival the space availability wasn’t there for the first day . Only for the rest of my stay . The staff claim They never got my request but they did . I will take that as miss communication. As there was a service recovery . And this is why I believe the issue was handled very professionally without escalating anything . I thank you for this initiative team . I’ll see you an other time . Mouna

We enjoyed very much, one thing which was disturbing were men talking and laughing loudly outside our windows at 7:00 o'clock in the morning on Sunday- they were even employees of the hotel or the next building which seems to be the Scientology church.

Dear Hotel Management, I am writing to express my profound disappointment with our recent stay at your establishment. Despite its four-star rating, our experience was far from satisfactory, particularly regarding the Junior suite we booked. Firstly, the suite was in a deplorable condition. The walls were visibly dirty, and to our dismay, we found hairs on the bed, indicating a lack of proper cleaning. The furniture in the room was not only outdated but also in bad condition, adding to the overall discomfort of our stay. Our departure was equally frustrating. The elevator, which was supposed to take us to the garage where we parked our car, was broken. Consequently, we had to walk along the road to reach the garage, lugging our baggage without any assistance from the hotel staff. Given these issues, we cannot recommend Hotel Crystal to anyone planning a visit to Cannes. The lack of cleanliness, poor room condition, and unhelpful service are unacceptable for a hotel of this supposed caliber. Sincerely.