Crown Towers Sydney

Incredible from start to finish. Stayed in the harbour executive suite, it was amazing. Received a complimentary $100 gift voucher as well . Staff were exceptional. Best hotel in Sydney 5 stars

I stayed at Crown Towers Sydney 12-13 August '25 and it proved to be the pinnacle of my hotel experiences globally. I have spinal injuries from DV and suffer from bipolarism, both of which make travel challenging and stressful. I was attracted to the hotel because of it's widely acclaimed buffets, but I also need the high level of care that such a high grade hotel provides. This proved to be very true. Shaken by the convoluted tunnel journey from the airport, I arrived at 8pm in a state of distress. To my relief William took charge of my car and bags, providing comfort and warmth, and brought me to reception where the receptionist was animated and genuine. She excitedly announced I'd been upgraded to a Premium Harbour View Room. My initial response was disappointing for her as I had booked a double room to get more pillows to support my spine, but I smiled and feigned extreme gratitude, and her smile returned. Entering my suite was a stunning experience, literally. I videoed my incredulous reactions from the entrance and it caused a furore among my 10000+ social media followers. The spaciousness, wrap around Harbour bridge views, plush luxurious bed, and the sheer beauty of the bathroom, marble, giant bathtub, the immense fanfare of entering the lit up automated toilet, which put on quite a welcome. Attending the Epicurean buffet achieved a life dream. I filmed the extensive array of international foods. As I sampled the diverse tastes I was blissed out, but a staff member dimmed my joy. She was cold, unsmiling, formal, brown curly hair and crisp European accent. As she appeared twice at my table to push the drinks menu, give me a 30 minute time limit to get out, and insist on credit card payment as I enjoyed my icecream, she spoiled my last 30 minutes in what should have been an undiminished triumph. Pay before or after food, not during. Returning to my room, it was freezing, the technology baffled me and the pillows couldn't support my spine. A supportive guest services tele-assistant sent more pillows of different sizes, and a kind, good natured man to teach me how to manage my room controls on the ipad. We laughed our way through it and he assured me that the technotoilet wouldn't spray me unless I asked it to. How I wish I could remember his name. He was tall, dark and kind. I describe him to help management thank him. He arrived at 10.30ish on the 12th. After that I could enjoy my room and settled into the high quality, silky bedding. So soft and smooth. I've never slept so well, a rarity. Waking, the much anticipated breakfast buffet awaited, extensive and delicious, my favourites at an elevated level. In contrast to the evening buffet staff member was the professional attentiveness of Michael J. Unobtrusively removing plates, he was solicitous, smiling graciously and engaging us in pleasant conversation when he felt it was welcome, elevating my dining experience. Later I couldn't carry my bags. Guest Services sent Panagiotis, whose debonair Greek charm cheered me up immensely. He took charge of my bags to store them while I took some last photos, but I packed my phone. Returning to checkout in disarray, I attempted to explain my predicament to a staff member who found it too much for him. Looking away he passed me on to Hogue and moved off. Listening intently to my garbled explanation, Hogue understood immediately what needed to be done. He retrieved my bags, found the camera, and estimated the ETA necessary for the car. I went off to take my photos but lost my phone upon my return. Bipolarism. I was frantic. Hogue personally searched the lobby, Panagiotis provided support and it was located at last. The two young men gave me a warm send off, and I photographed them, beaming in their handsome uniforms. They asked me to come back but I said I couldn't afford it, living on a disability pension. They explained when the fees might be cheapest for my return. Another dream I hope will come true. Passing the marble lions, I wafted down the road to reality in a little cloud of happiness. My thanks, Kaye x

My hotel in Australia, my kids also. It has been hit and miss with customer service considering what you’re paying. Bag often taking a long time to get to your room. I always take me own bags so I can get straight in the pool. The pool bar secvice is amazing, views even better, lounges in the pool. All you can eat seafood buffet. The list goes on! Barangaroo has so much going on these days, you have no reason to leave. Nobu is also I. The ground floor! Love this place!