Crowne Plaza Alice Springs Lasseters by IHG

Enjoyed three very relaxing nights here. Staff were very helpful; our room was spacious and comfortable with excellent views onto nearby hills, sunrise & even a full moon! Lovely, spacious pool & spa area helped us make the most of the sunny afternoons. We would definitely return. Although the hotel is a 30min walk from the town, a complementary shuttle bus is available four times a day.

Absolutely loved our stay! The amenities were top-notch and everything was impressively clean. The view of the McDonnell Ranges from our room was simply stunning — a real highlight. The gym was excellent, and the beds were super comfy. Overall, an excellent experience. Highly recommended!

A bit disappointed, the room was not well cleaned, there were dirt rings under the coffee cups in the cupboard, and when looking under the bed for my lost prescription sunglasses, there was debris and lots of dust. I got a call from reception around 11pm one night asking if I wanted my room cleaned the following day. I said no and had my do not disturb sign hanging on the door. I was very unhappy to discover that they had disregarded my request and come in to 'clean' anyway the next day. My work includes confidential personal printed materials that I had not secured, believing that my room would not be entered. I had had the room serviced 2 days beforehand and so it was not overdue. I contacted reception about this breach and they apologised, I felt they did not take it particularly seriously. Two nights later, same thing, a call from reception. I said no again and explained why but they persisted. I agreed to them coming into the room late afternoon under pressure. After cleaning my room, they left a coffee ring from a spillage on the bath and some cleaning materials in the room. I have posted an image of the razor wire fence around part of the compound, there are big double gates also topped with razor wire that are left open all night. I went to use the provided torch to go for a walk and the switch was broken. Fed up, I took it to reception where they told me to replace it and maintenance would address it later. Didn't really help me see my way back, but they did give me a complementary drink voucher. If I was paying and not my employer, I would have been very upset about the events described.