Crowne Plaza Birmingham NEC by IHG

A really great hotel overall with very friendly staff, great service and a nice bar. Breakfast was also really nice too. The bed was also very comfy (although subjective) and the pillows were very soft. Well sealed room so it wasn’t noisy and lovely AC. The only negative was the cupboard door for the fridge was hanging on for deer life but nothing that affected my stay and using the hotel as a whole. A great option for going to the airport or the NEC

Great hotel for attending events at the NEC as its just a short walk away. The staff couldn't have been more helpful and friendly when I realised the room I'd booked didn't have a sofa bed in it. If you ask for a room with a view of the lake it's fabulous. The rooms have everything you need (hairdryer, tea and coffee in a cupboard, spare pillows) and are clean, nice bathroom etc. I would definitely stay here again!

Staff weren't overly friendly which some people may like but I prefer to be welcomed into a hotel with a smile. We were not told about breakfast location/times either so went to completely the wrong place in the morning. Only 1 hand towel and 1 bath towel between the two of us originally in the room which seemed short sighted as we had booked as a couple. Got another one each quickly enough but surely they should check the room. I'd have expected facecloths too at a four star hotel. Pretty surly staff as we checked out too. Not the friendliest, or well equipped and I don't think we'll return. There's many other hotel options on the NEC site.....