Crowne Plaza Fredericton Lord Beaverbrook by IHG

My wife and I stayed here last week and it was a great experience! Penny at the front desk was a prototype for what great customer service can be! She helped us in a difficult situation and was empathetic and offered solutions and was proactive! Hôtel was nicely maintained, amenities were plenty and well priced. Zelda in the restaurant was great! Location can’t be beat. Would stay here again in a heartbeat

We had a lovely stay. Codie and Penny made sure our check in was super smooth. They were very communicative and let us know all we needed to know! The room we got was really great and so was the breakfast. Would definitely stay here the next time we are here!

My experience with this hotel (the booking was in my wife's name, we were a family of two adults and two children) was nice, except for two points. If the management could take care of these two points, I will be happy to return. First, we left a request for our room to be cleaned and serviced when we stepped out on the second morning. We were out all day, and came back in the evening to find that the room had not been cleaned, used towels not replaced, coffee and sugar not replenished. That was a bit of a disappointment. The other problem was that although the room itself was quite nice and spacious, the bathroom does not have an exhaust! If it did, it was clearly not working. The location of the hotel is quite nice, although the breakfast buffet could improve its spread and variation.