Crowne Plaza Geneva by IHG

My wife and I stayed for 2 nights on our way back from the French Alps to the UK. It was a very hot day so the transfer minibus was very welcome. The reception area was cool and spacious where we were checked in by a very welcoming receptionist who recognised us as Platinum Elite members and offered us a room upgrade. The room was large, bright and quiet with a smart bathroom with a wonderful large walk-in shower. The room upgrade entitled us to use the Club lounge which was smart and comfortable and managed by Samantha who came across as genuinely friendly and efficient in a relaxed way even when the room was busy. The continental breakfast available in the lounge was excellent. We had a couple of completely unnecessary issues with the staff in the ground floor bar but these were rectified. We have stayed in a great many IHG hotels all over the world and have never noticed the general manager of the hotel. The Crowne Plaza Geneva is different. It was obvious to us who he was without being told, he was always active around the hotel interacting with guests and staff yet in an unassuming way, accessible and very approachable. Najib Arayer………. Top man with a great guest focused team, well done

Stayed here due to a flight cancellation. The staff were fabulous. Emily, Charlotte and their colleagues on the front desk were polite, kind and attentive. The bar staff were so kind and understanding. The room was fabulous and ours was only the basic one. I can’t thank you all enough for your support on such a difficult day. You are all amazing

Excellent luxury hotel in great location, just a short 15 minute walk from the terminal at GVA. I stayed here for two nights in June during a layover between flights which added to the travel experience. My allocated junior suite was very spacious with stunning views of the Alps and aircraft taking off from the airport. The rainfall shower and air conditioning were both easy to use and excellent in making my stay a very comfortable experience. My stay included Geneva city pass which allowed public transportation to downtown Geneva city centre. A bus stop is conveniently located over the road from the hotel. There is also a railway station at the airport terminal and the train ride to the city centre takes only 12 minutes. The staff were very attentive and gave excellent customer service. Breakfast had a good selection of quality foods. The club lounge on the top floor was also spacious offering excellent mountain views. My only criticism is that the food and drink offering during 'happy hour; was =very limited. Alcohol seems to just be a choice of beer and wine; no spirits as with other Crowne Plaza properties I'd definitely stay here again during another GVA layover. Very clean, very comfortable and great service! Recommended!