Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Five stars to Amy at the reception. Her attitude, smile, being so welcome and mostly so helpful made this stay so much more enjoyable. Room is dated as other review but was spotless cleanes ans well maintained. Location is also another perks as it is closed to walking streets and subway.

Amy Wang from the front office desk was very helpful at the check out process. Although she has just been at the job for some months, she is knowledgeable and very polite. She deserves a raise or promotion.

The hotel concierge lady/ front desk lady who served me was extremely rude to her guests. She gave me a poor attitude right from the beginning when we arrived (giving us a black face, and asking why we are not sat down), and later on raised her voice at me in a very unkind and rude manner while I was just trying to ask a question at hand with her politely. This is not the bare minimum customer service expected even at an hourly hotel, less say a supposed 5* hotel. Extremely furious, disappointed, and ruined my mood, just because the staff had to bring their personal temper/ unhappiness to their guests and shout at them. I am not sure why they are unhappy and who provided such training to them. Please avoid at all costs! Horrible place!