Crowne Plaza Huizhou by IHG

My experience at the Crowne Plaza Huizhou was truly excellent. From the moment I arrived, the staff impressed me with their warmth and professionalism. Every team member I interacted with was not only friendly and helpful, but also highly trained and well-prepared to assist with any request. Their high level of emotional intelligence really stood out — they anticipated needs before being asked, and always handled situations with patience and grace. Whether it was at the front desk, the concierge, or the dining outlets, the service was consistently attentive and efficient, making the entire stay feel seamless and enjoyable. It's clear that the team here is well-trained and genuinely cares about guest experience. I would highly recommend Crowne Plaza Huizhou for both business and leisure stays, and I look forward to returning in the future!

My wife and I stayed at Crowne Plaza Huizhou for a single night visiting our friends over CNY, and while the hotel has its strengths, a few shortcomings left me with mixed feelings. Check-in was smooth, and the lobby’s modern, polished design gave a strong first impression. The bathroom was a standout—spacious, impeccably clean, and stocked with high-quality toiletries. The rainfall shower was a relaxing touch after a long day. Location-wise, it’s hard to beat; I appreciated being close to downtown Huizhou, making it easy to pop out for a quick errand. Unfortunately, the bed was a letdown. My mattress sagged noticeably toward the center, which made for an uncomfortable night’s sleep. For a hotel of this caliber, I expected better upkeep in such a critical area. When I mentioned the issue to the front desk at checkout, they acknowledged the feedback with a polite apology but didn’t offer any compensation, a discount, or even a gesture like a voucher for future use. Given the price point, this felt like a missed opportunity to turn a negative into a positive. Since my stay was brief, I didn’t use the pool, gym, or dining facilities, so I can’t comment on those. The room itself, aside from the bed, was tidy and functional, with a sleek minimalist design. Noise wasn’t an issue—the air conditioner worked quietly, and the street sounds were minimal. Crowne Plaza Huizhou has the bones of a great hotel: a prime location, stylish interiors, and efficient service. However, the sagging bed and lack of proactive resolution to my complaint dampened the experience. If the hotel addresses maintenance issues and trains staff to handle feedback with more flexibility, it could easily shine. For now, I’d cautiously recommend it for short stays—but maybe request a room with a newer mattress! If you’re sensitive about bed quality, consider calling ahead to confirm mattress conditions or ask for a room with an updated bed.

Nice and spacious hotel with restaurants, bar and massage center within the hotel vicinity (not operated by hotel), and free room delivery service by robot. Variety breakfast and friendly workers.