Crowne Plaza Kitchener Waterloo by IHG

2nd time here. But this time I thought I should write a review. Room was nice, bed was comfortable. Service is what I want to speak about, upon returning home my partner realized she forgot her necklace in the room which means a lot to her. Calling the desk they were able to connect with housekeeping and they found it for us and held it until I could come back tonight to pick it up. I am very impressed with the diligence and service of this hotel anytime I am back in the area needing somewhere to sleep we will be going back. Thank you for all your help!

Had a pleasant stay here with my daughter. Decent room, nice pool, and easy parking. My only complaint is that we had prepaid for this hotel on Hotels.com, but they still charged my credit card for the price of the room! Now I am waiting on a refund and was expecting an email today but didn’t hear from anyone. Not sure if this is common but it is my experience, so make sure you double check your credit card statement!

This was our first time staying in Kitchener. The hotel looks great in the lobby and dining room, but the rest of the place is just an aging hotel. What needs to be stated is that the staff does an outstanding job of caring for guests - professional, attentive and friendly. The food is good but pricey, breakfast will cost you $20/person. The amenities are well maintained and add to the experience. As it is located downtown, the street our room looked over was used nightly by motorcycle drivers that revved their engines and used it as a drag-strip. Bring earplugs or stay up to enjoy the show. The room was comfortable, but not particularly clean. The windows were probably cleaned last when the hotel was first built, signs of the last room renovation are still evident, and we were visited by ants that made themselves at home during our stay. The fridge was interesting as well - although it didn't have a freezer compartment, it variously kept things cool or simply froze them outright.