Crowne Plaza Perth
Perth · Australia · 54 Terrace Road
About Crowne Plaza Perth — Luxury Boutique Hotel in Perth
Crowne Plaza Perth is an exceptional 4-star hotel in Perth, Australia. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, beach club, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
As long as your expectations are set accordingly (ie not 5 star experience), your experience should be a good one. Good size rooms, decent bathroom, and it has a small gym and outdoor pool and good cupboard space with desired amenities like irons and hangers and robes. Yes I would stay there again.
Great Location. The rooms are quite large. Staff are very friendly and helpful. Stayed for one night to attend an event. If you like getting room service after hours, they had a limited menu with two options. If you like or need a hot shower, the water doesn't stay hot for long enough to wash hair. They provided a lovely tea and treat on arrival.
Disappointing Experience – Not Up to IHG Standards As an IHG member for the past 11 years, I can confidently say this was my most disappointing stay within the IHG group. I booked what was supposed to be one of their best rooms for $352 per night, only to be placed on the first floor in a room that felt more like a dated motel. The bed was extremely uncomfortable, and the first night was so cold I couldn’t sleep. After raising the issue, the staff provided a portable heater and an extra blanket for the night after, which helped, but this should not have been necessary at this price point. While the room did include some other amenities like an iron, scale, and coffee machine, it lacked basic items such as a shower cap, which I had to call and request. The continental breakfast offered as compensation for my dissatisfaction was $27 and felt very basic—not worth the price. Another inconvenience was having to carry my luggage up two sets of stairs. While the receptionist kindly helped me during check-in, no assistance was available at check-out, which is not what I expect from an IHG property. The location is good, but be aware that parking is $35 per night and must be booked in advance. Overall, this stay did not meet the standards I’ve come to expect from IHG hotels. I hope the management takes this feedback seriously and works on improving both the facilities and the guest experience.