Crowne Plaza Resort Changbaishan Hot Spring by IHG

Great rooms, really great view of the mountain, great hot spring experience. I went with a family that was fluent so i cant describe what it would be like if you had to talk through a translation app. Staff was friendly but i didnt interact with them that much. Overall very nice!

The Crowne Plaza Resort Changbaishan Hot Spring is in many respects unusual. It is one of the hotels on the foothills of the Changbaishan, and as far as I know, the hotel with the highest and most international standard. This does not mean that English is really spoken by the staff (in spite of what the website says). Be prepared to work with a smart phone and a good translation software. However, this is more than compensated for by the consistently friendly and accommodating behavior of the staff. This deserves special mention because it cannot be expected in China. But in our case it was, as stated, consistent: Staff really went out of their way to help or to fix problems. They were not always successful, but nevertheless they conveyed an atmosphere of friendliness and positive spirit, so that I still would like to give them 100 out of 100 points. Also and apart from that, the hotel makes a huge effort to present itself as a five star hotel. And it does so successfully. The premises play a pivotal role here. The hot spring part is breathtaking. There are approx. 30 different tubs, most of them wooden, in different sizes and temperatures between 35 and 45 degrees. You easily can spend a couple of hours there. The large hotel grounds allow for a longer stroll, including a large pet animal zoo which is nicely made but unfortunately does not allow for the pets to be petted. For children, this must be quite disappointing. But it still provides a nice diversion. Equally nice is the hotel terrace, which faces east and on which you can have soft and coffee drinks as well as light snacks. Because of its serene woodland surrounding, it is a peaceful spot. The rooms are spotless, well equipped and have a warm, woody feeling. The restaurants are unspectacular. The breakfast buffet is sumptuous and even has a decent selection of western foods, although but as is foreseeable, most of the food evolves around Chinese and Korean foods. There are no restaurant alternatives in the vicinity. In total, I would very much recommend this hotel for a short holiday in the woodlands, particularly if you have children.

I’ve traveled a few times in China staying in various hotel. This is a 5 stars hotel giving a 3 Star service especially the housekeeping. Around 7.30am they slip a paper telling us to turn off the DND sign, after breakfast again a I saw another notice again. After I dress up ready to go out they are at the walkway ready to come in to the room. Think the housekeeping manager to do something about it. Luckily for the All day dining coffee house the Manager Jacky Wang and the Han Mei is very attentive. Keep up the good service