Crowne Plaza Toronto North York by IHG

Currently staying here. Its a great hotel! All staff we have interacted with has been very polite and so helpful. The pool has been wonderful. Our room is clean. Only mild complaint is the smell around the hotel. Its almost like a septic odor. I notice it often, but my partner does not. My sense of smell is very sensitive haha. We are enjoying ourselves so much that we are debating on staying another night. 😀

Located close to where we needed to be, the hotel hit the spot on affordability, but of course with affordability there were some caveats: 1) Lobby is beautiful, but windows looked like they needed to be cleaned. The floor to ceiling looking at the park was impressive. 2) Check in process took a long time, large line on a Friday 3) Only one elevator was working, it was noted renovations were occurring me. 4) Gym had no AC and room AC was not working and intake looked filthy and blocked. 5). Service was great from everyone I encountered. 6). We did the breakfast buffet package and the breakfast itself was very underwhelming a la powdered eggs, and minimal else that was appealing to me. Suggest a pass.

At first glance, the hotel looked very nice and clean from the outside, and walking in felt quite fancy. However, things quickly went downhill after check-in. The elevators weren’t working, so we had to take the stairs — which were unfinished and extremely sketchy. Our room was clean, but it lacked basic amenities like a microwave, which was disappointing. Later that night, around 10 PM, we tried to use the elevator again. A staff member told us to follow him to a different one. He led us through what felt like the backrooms of the hotel and brought us to a service elevator that was very dirty and even more sketchy than the stairs. He left the two people I was with in the elevator, and as it went up, it made terrible noises. When the doors opened, we found ourselves in yet another unfamiliar area and had to figure out how to get back to our room on our own. Overall, our stay was not a good experience. While the beds were comfortable, the lack of functioning elevators, unsafe stairwells, and strange elevator situation made us feel uneasy. We wouldn’t stay here again.