Curtain Bluff Resort All Inclusive

‘And relax’ Curtain Bluff is the perfect vacation stop. The Carribean is hard to top, but the cherry on the cake is always visiting this wonderful time-machine of a hotel, that somehow manages to make you feel instantly relaxed. If you’re looking at staying at one of the best hotels in Antigua, you will not be disappointed. It’s a high quality all-inclusive hotel that makes a huge effort and its private ownership stems a sophisticated approach to all of its guests and many friends.

We had to walk out of this hotel half way through our holiday. We found the manager and MD charmless. The hotel fell well below ( recently acquired) Relais Chateaux standards to our mind. It was the 3rd Relais Chateaux hotel we have visited this year and we usually stay at 5 or 6 of them every year. We chose it for the RC name and were sorely disappointed. The front desk was a place to avoid unless Zain and Carl were on duty. They were full of smiles and engaging and keen to help but otherwise the staff there would often ignore the guest's greeting. The facilities and location are great, the Spa well run and friendly. The waiters in the main restaraunt were charming and hard working. Danny runs his male team with humour and kindness and goes out of his way to look after the guests. Jackiel Benn, Hendred, Africa, the wonderful Brian ( at the Beach restaraunt, who was the only reason we did not leave on the first day, sadly and incredulously, was then moved to the back office!) and Glocester were all fab. Henry looked after our room and was engaging, efficient and friendly. Have to say the ocean front room were out dated though the bathroom had been modernised. We had no glass in the windows so the aircon leaked out through the shutters. The bed had a ridge in the middle the linen and pillows were not of good quality. The sinks and toilet did not drain properly. The matting was grubby as was the sheer modesty curtain ( the curtain is much needed as there is a footpath outside uour balcony used by staff and guests so privacy is hard) The chef Chrisoph was good and helpful but i think still the hotel could offer more variety for a RC hotel. The lunch offering resembled a school or office canteen despite the lovely setting. Dinner at the beach is handled by the efficient Auslando but you can not disguise the fact that there is just a curtain dividing the beach bar from the restaraunt and more staff are needed there. The diving team are friendly but too keen to cancel a dive. This happened 4 times in 6 days. The rive team seem to think that if only 1 guest wants to dive then it is not worth doing it. They are inflexible on timing or on offering a beach dive if it is too choppy to go to the reef by boat. If you are a serious diver you need to book with an outside provider. The pool staff were always late and unhelpfulat the afult pool. I think a good example of what it is like to be a guest, is illustrated when i asked the front desk for the room to be cleaned. I explained my husband would need the room in just over 1 .5 hrs and asked if we could just get a quick clean before 10.00 AM. I returned to the room at 10 to 10 to find it had not been cleaned. So i called reception again and asked if someone was still coming to clean it. The curt reply i got was " It is 9.56"! This says it all. In most hotels the member of staff would be reprimanded or even lose their job but in this hotel it was deemed ok. I complained to the manager directly and by email and she never deigned to reply to my email...which is just rude. We brought all issues to her attention and she did introduce us to the chef and bring a fan to our room but then was "off" and gave us no contact info or any one else to contact if problems persisted. She had twice "cut us dead" when we greeted her and the " arrival welcome" was pittiful. We were left to get our cases out despite 3 staff members being in the area. We should have listened to our instincts then and got back in the cab. We checked with other guests and 3 different couples felt the same as us. Though there are many guests who return every year... i have to wonder if they have low expectations or do not like exploring what else is on offer.

Beautiful location once inside and the rooms are immaculate. However……The food is the worst we have ever had. The drinks that are included don’t include any cocktails you might know but merely their ‘special blends’. Ice cream sundaes are scoops of ice cream with nothing else. No bananas or mangos (we are in Antigua!?). This might be ok for some people if you’re used to package holidays but if you’re British it falls WAY below standard. The female local staff have severe attitude problems too. Entertainment was lovely but we were starving.