Círculo Gran Vía Autograph Collection Adults Only

We enjoyed our stay at this hotel. Conveniently located for shopping, restaurants, and touristic spots and has a casino attached. Breakfast is ordered off a menu with some buffet options including cheeses, deli meats, fresh juices, pastries. All eggs were cooked very softly regardless of style. Comfortable beds. Plenty of toiletries. Small elevators which seemed typical in Europe. We had 3 rooms, each had a different floor plan.

Nice hotel right in Gran Via. Surprisingly the room is very well isolated and there is no noise despite being in a room facing Gran Via. Rooms are spacious and have good amenities. Staff is friendly and helpful.

Stayed here November 2024. Very poor service, when we wanted to check-in at the proper check in time, we were told to come back because somebody is still in our room (like it is our problem) and told to come back one hour later. When we came an hour later, room was still not ready, I got upset und told us to get some complimentary drink at the bar, that was already a very bad impression from them. Put us in a room with a defective bath tub, which I requested the moment I booked the room on the app, and wrote to them a week before. So had to be transferred the next day (meaning packing our things again), put us on the WRONG wrong room then waited again to get to the room we settled in. It was such a hassle and was not a pleasant stay at all to us. And I cannot believe this is a 4-star hotel. I complained after all this and asked for a compensation, yes - I had to ask, they didnt even offer it themselves as an apology for all the hassle they gave us - free breakfast and some points. Not staying in this hotel again. Reception staff is young but they dont show any initiative to give good service.