D Resort Šibenik

My husband and I spent 2 nights at this resort, which is about 10 minutes' drive from the town. We enjoyed the outdoor pool, and the spa (which includes an infinity pool outside and an indoor hot-tub "pool", saunas, steam room and other services, such as massage). The restaurant served us the best meal of our trip and the views are great, due to the scenic location of the resort, being on a peninsula. The rooms are modern and spacious. I would recommend this hotel and I am VERY picky. The staff has a commitment to customer service.

Despite being as a 4 star hotel, the experience is very much of a 5 star hotel. We had an exceptional 5 night stay here early in the season. The staff were lovely. After the first mornings breakfast the staff remembered our drinks orders for the rest of our stay, nice little touches like this made us feel very welcome. The view from the room was stunning and perfect for admiring the sunset each night. The rooms were always kept well with fresh towels. Highly recommend the room service which wasn’t ridiculously priced either. We will certainly be coming back here again in the future. Thank you for a wonderful time.

We stayed one night (July 29–30), traveling as a couple with our 5-year-old daughter. Before booking, we called the hotel to ask if we needed to book for 3 people, as our daughter would sleep in our bed. The receptionist clearly told us that booking for 2 was sufficient. Based on that information, we booked a double room and even added a note mentioning we’d be traveling with our child. When we arrived late in the evening, we were warmly welcomed and impressed by the hotel’s high standards and beautiful setting. However, during check-in, the receptionist casually mentioned that an extra charge of €50 would apply for the third person. We explained our phone conversation from the day before, and he seemed to understand. The next day during check-out, a different receptionist insisted on charging us the €50. She claimed to have spoken with the colleague from our phone call, who allegedly only said our daughter could “sleep in the same bed”, which is not what we had asked. We communicated entirely in Croatian at every stage - during the phone call, at check-in, and at check-out - so there was no language barrier or misunderstanding. Additionally, the room we booked was for 2 people with just one queen bed, and we received no additional service in return for the €50. We were disappointed that the hotel refused to acknowledge their mistake or offer any goodwill gesture. It left a bitter taste in what would have otherwise been a great experience. While the hotel is excellent in terms of infrastructure and setting, we were let down by the lack of responsibility and customer orientation in this situation.