David Tower Hotel Netanya MGallery

This was emailed this week to David Tower after my departure..I want to thank you (Diana) and the entire David Tower front desk staff of your amazing welcoming and constant superior customer service. As well, to the welcoming gentlemen’s at the restaurant entry and the two breakfast cooks. Same goes to the housekeepers. The room & views were exquisite and I’m very glad I chose David Tower for my stay. I’ll be coming back and will defiantly stay at David Tower.

Very good stay and great spa. Food is very good and the location and view to the sea from the room was amazing. Service is ok but would expect a bit more from this rate.

During my June stay at the David Tower Hotel, one individual truly distinguished herself—Diana at reception. Her exceptional professionalism, warm demeanor, and genuine dedication to service were evident from the outset. Diana demonstrated an understanding of hospitality that far exceeded expectations and was a reassuring presence throughout my visit. Unfortunately, the same level of service was not reflected among the rest of the front desk staff. Several appeared undertrained and unfamiliar with the basic principles of guest service, often displaying a dismissive or inattentive attitude more typical of short-term summer hires. For a property of this caliber, I strongly recommend more rigorous training and supervision to ensure a consistent guest experience. The hotel's location offers excellent walkability, and I was reassured to see the presence of a security guard on site, which contributed positively to the overall sense of safety and comfort during my stay.