De France Vienna

The hotel is good for lovers of past times, as if you find yourself in the century before last, paintings in the lobby, twisted staircases, intricate corridors, crystal chandeliers. The atmosphere is pompous at the same time warm and familiar nostalgia for the past.

This is not a 5 star hotel, but rather a 3 star. The location and building are fantastic. You get to stay in a nice imperial looking building in a quiet area close to all the monuments. The bed was not made (just a duvet folded on top of a fitted sheet - which meant we had to actually made the bed at night), which is something I would expect at a 5 star hotel. Also, details such as toiletries and towels are expected to be nicer when the hotel has that rating. Breakfast was nice, but missing fresh fruit and not just fruit salad. The service was average. The servers kept rushing taking plates and cutlery out of the table even if not finished, and when taking cutlery they wouldn't replace it automatically even if there are more plates on the table. Also, the breakfast room was disappointing. Being such a nice building you would expect that room to match, but it was just a plain white room with blue chairs (some of them with stains) and a decoration of paintings for sale that were clearly not part of the hotel theme. Again, good location and stay but not worth the 5 star rating.

Not the best hotel experience I've had. Hotel seems very fancy on both interior and exterior. Rooms are clean and location is great. Breakfast was also very good and enjoyable. However, there were several problems that made the stay less joyful. First of all there is literally no Wi-Fi, you can get connection only in some places of the room and even there it is very slow. Then, shower was very narrow and it was very hard to have a shower without spilling water everywhere, plus the water was running very slowly. Lastly, most of the staff didn't understand or spoke any English, at all. Considering everything I'd give a 3 star review to this hotel.