De Keyser Hotel

Personally I’m not sure why there are so many low rated stars. Yes, the rooms could be a lot cleaner. But overall the hotel has a unique and very old fashioned feel to it. Location is super! Stephanie at reception was so lovely and welcoming so I’m giving service 5/5 stars. Don’t be put off by the bad reviews…

Great location right across from Antwerp Central Station. The room was spacious, clean, and had everything I needed. Staff were friendly and helpful. Lots of breakfast options to choose from—perfect way to start the day. Plenty of restaurants and shops around, and all the main tourist spots and the city center are just a short walk away. Definitely will come again!

**Terrible Hotel with Unbearable Air-Con "Policy" – Avoid at All Costs!** I recently stayed at this hotel, and it was one of the worst experiences I’ve ever had—all because of their ridiculous air-conditioning situation. First, the air-conditioning switch is controlled **at the lobby**, not in the rooms. That means guests have **no control** over their own comfort. But the real nightmare begins at night when the staff **repeatedly turn off the AC** to "save electricity." Multiple times, I woke up sweating because the room turned into a sauna. Each time I went down to complain, the staff acted like there was some "technical issue" and reluctantly turned it back on—only for the same thing to happen again later. When other guests complained, they were dismissively told to **"just open the window"** instead of actually fixing the problem. This isn’t just poor service—it’s **deliberate false advertising**. If a hotel can’t provide basic amenities like functioning air-conditioning, they shouldn’t operate at all. The staff clearly know what they’re doing but choose to inconvenience guests to cut costs. **Zero stars.** Save yourself the frustration and book somewhere else. This place is a joke.