De Rougemont Manor Hotel & Suites

I have used the garden room twice now , sadly both for wakes. It is an ideal venue for any form of family gathering. The room has large round tables allowing easy group conversations. There is a separate side room to allow for buffets, drinks teas and coffee etc. The patio doors open out to the beautifully landscaped garden complete with outside seating on a large terrace. On both occasions the food and drink have been excellent. There is an automated grand piano in the main room that can gently play in the background. The staff have always been extremely friendly and welcoming. The entire package represents very good value for money. I can’t think of a better venue locally to Caleb rate the life of a loved one.

Really liked the hotel. A group of us met up and they were really accommodating with trying to get us all as close as possible. Considering the hotel is closing down soon everything seemed to be running smoothly. The lift wasn't working so that tested out our muscles shifting cases for the members who had travelled from the USA/Canada! One of our party had mobility issues so stepping into a bath for a shower was a huge issue. There were 2 double rooms with walk in showers and luckily one was free so we could swap our room so the other person could just come to use our shower. It wasn't needed but the red emergency pull cords in the room weren't long enough. If you fell on the floor there is no way you could reach them. Also the pool area, gym and spa were all down steps. There was no slope. It wasn't a huge issue for us but if you had mobility issues it would have been an issue. I went into the gym and the running machine wasn't working but there was other stuff to use. The pool was lovely. I was in there at 8am one morning when it was drizzling and it was nice and warm. The steps to get out are at the deep end, 7ft so for people who don't like going out their depth they need to jump out the shallow end. Or get helped out. The nature reserve was nice, and peaceful. The car park was huge and no problem parking. The hotel was clean and the rooms were tidy and smelt fresh. The staff were great. We had a group of us eating and all 22x three course meals came out without an issue. I would definitely return for another visit. It's a shame it is closing as it is a lovely hotel. Individual and not part of a chain.

The suites are lovely, however everything else about this hotel was pretty disappointing. The food was poor quality - dinner was very basic for the money charged, and the breakfast was probably one of the worst we've ever had - I don't know how they think that's acceptable! Reception staff were generally helpful but we had an issue with our toilet and it didn't get sorted. It's a shame as has the potential to be a lovely place but just seems like the people in charge don't really care.