De Trouwerie

Family vacation with wife (heavily pregnant) and 6-year-old daughter. Great place, great landscape, great vibe overall. Nice facilities (sauna and swimming pool we visited almost daily). Warm service

Beautiful location for a relax weekend. The room was really nice, the restaurant cozy but chic, and delicious food 😊 tip: always check the chef’s menu, there are some great options. And the sauna was perfect, about service, I find it ok, however more hospitality is always welcome 🤗

We’ve filed a complaint but heard nothing back. We have a whole list of complaints but these focus on two main points: staff and paid extras. Firstly, the staff working on the reception desk are neither friendly nor informative. Without giving a full explanation of our complaints I will highlight a few. Upon arrival we were asked if we would like to use the sauna, it was never explained that this costs extra for guests or how the experience would work. During our meal we were given the option of fries and vegetables with our main. Again without explanation that this costs additional on top of the set menu. Although it’s not much of a meal with potatoes or vegetables. When going to use the sauna we were stopped by staff from taking fresh robes as ours were wet from the previous day. No additional option was given just the option of walking 10 minutes back to the room to get our wet robes. These are small inconveniences and wouldn’t be a problem at a lower quality hotel, however for €375 per night I expect more attentive and informative staff. Instead walking through reception was like disturbing a group gossiping teenagers who had little concern for their work. I can only imagine that the hotel struggles for quality staff due to location, but I would aim to improve this.