Dedeman Tokat

I recently had the pleasure of staying at the hotel, and I’d like to express my appreciation for the incredible service I received throughout my visit. From the moment I arrived, the reception team—led by the ever-welcoming Hilal—made me feel immediately at ease. Hilal and the rest of the front desk staff were not only professional and well-organised, but also genuinely kind and attentive. Their helpfulness truly set the tone for the rest of my experience. Equally impressive was the waiting staff. A big thank you to Başak, Fatma, and Ömür, as well as the rest of the team working alongside them. They were consistently courteous, prompt, and thoughtful in their service, always checking in to make sure everything was comfortable and to my liking. There was a minor inconvenience with the room lights going off a few times, which meant I had to go back and forth to sort it out. While it wasn’t a major issue, it did break the flow a little. I’m confident this is something that can be easily addressed for future stays. Overall, the hospitality and professionalism of the team more than made up for the small hiccup, and I wouldn’t hesitate to return or recommend the hotel to others. Thank you again to everyone for your care and hard work!

HIlal. She good service And. Rooms it was very clean. I will pack again here. 🙏 breakfast was very nice.

To say that the hotel didn't meet our expectations is an understatement. First of all, none of the staff speak a word of English. This is a hotel, and there's people coming from all around the world, so the staff should at least know the basics. Secondly, the pool is an absolute disaster. It was dirty, and even the cushions on the chairs were ripped. It's just a sad atmosphere overall. And finally, the Turkish bath. It's very bad. It was dirty, and it didn't even provide necessities like soap and towels. What's the point of a Turkish bath if you're not actually bathing?! Overall, for a 5-star hotel, the conditions are very disappointing. Wouldn't recommend trying if you're going for the activities.