Deep Blue

This is probably the best hotel in Providencia and the views from the luxury suites are stunning, especially the sunrises. The reasons for the average rating are: the rooms and restaurant decor are starting to look a little dated, and needing a little repair although the rooms are clean. House-keeping is not quite up to scratch, for example they didn’t clear away our dirty dishes for 2 days, didn’t refill the bin bag, and other small details which I expected more from a luxury hotel. The staff are very friendly and helpful, both in the reception and in the restaurant. The breakfast is delicious. All in all, i had a great stay and would come back.

I would give the restaurant 4.5 stars, the rooms 4.5 starts and the service 2 stars. The internet for our block of rooms did not work the entire time we were there. During our stay we ran out of shower gel and had to ask them to refill it. A day later the conditioner ran out. Why would you check the bottles next to the shower gel while refilling the one?!? We rented bikes for 9am but they didn’t show up til 10:30. Towels wet from the rain sat on the pool lounges for 24 hours. This is the kind of service I expect from a $50/night hotel. If I’m paying over $200/night I should be getting great service. The service at the hotel was poor. On the other hand, the restaurant was great and Jeanne the manager was very nice and very helpful.

Stayed for 3 nights in a really beautiful room with jacuzzi and stunning view from the balcony. But for the prices they demand we expected a way better treatment and more attentive service, in both hotel and restaurant. Staff seemed to be bored most of the time.