Delta Hotels by Marriott Vancouver Delta

Excellent hotel, 5 star star. Stayed here for work as it was reasonably priced for the area- while a bit outside the city. Staff welcomed me with a happy belated birthday note severs days after my birthday, with a room upgrade and a small hand written note and gift. Very thoughtful gesture! I did not eat on site but the casino side has restaurants/ bars to choose from. Pantry is well stocked. Rooms and hotel were very clean, lovely pool deck area outside but the staff was beyond great. Travel a lot for work and was blown away with the polite and professional team here. Will stay here again!

Super clean, super easy, and super chill. Check-in was a breeze, the room was spotless, and there was enough parking to host a family reunion. Modern vibe, comfy beds, and everything just works. Honestly, it’s like the hotel version of “no drama.” Loved it.

If you care at all about being treated like a human being and not just a walking dollar sign, AVOID Delta Hotels by Marriott Vancouver Delta at all costs. Due to an unforeseen situation, my family needed a last-minute hotel while waiting for our cruise to depart from Vancouver, BC. We had just flown in, were without a car, and needed to stay in the city of Vancouver. Somehow, a reservation was accidentally made by my 12-year-old child at this completely wrong location — well outside the city we actually needed to be in. As soon as we realized the mistake — which was almost immediately after the booking — we attempted to cancel the reservation. But because it was past check-in time, Delta Hotels flat-out refused to cancel, claiming a ridiculous 24-hour notice policy. They pushed us off to Hotels.com (who we booked through), who then told us only the hotel could approve the cancellation. So we were caught in a loop of finger-pointing with zero actual help from either party. It became painfully clear that Delta Hotels couldn’t care less about customer service or extenuating circumstances. They had their money, and that was all that mattered. No empathy. No flexibility. No integrity. What kind of hotel holds a family hostage over a booking made by a child, especially when they were notified immediately and never even checked in? It was a clear and honest mistake, and they had the ability to fix it — they just chose not to. Shame on Delta Hotels by Marriott for their cold, corporate greed and lack of basic human decency. In all my years of travel, this stands out as one of the worst customer service experiences I've ever encountered. You lost more than a reservation — you lost any future business from my family and anyone who asks for a recommendation