Design Hotel Chennai by jüSTa

Located inside Phoenix Mall, If you want to get a cab you have to walk out of the mall with all your luggage. Rooms designed well, but comfort is poor. There is not even a single mirror inside the room, so ladies will find it difficult to dress up, in fact they have to go to the toilet cum bath to dress up. The funny thing is the corridor is walled on both sides with mirrors. But one cannot dress in the corridor.

Stayed here twice in the last 2 years and the quality has degraded significantly over time. The rooms are okay but the are washrooms aren’t clean and maintained anymore. Most of the taps and faucets hardly have any water coming through. One major problem with this hotel is the parking. If you are not diligent about collecting the parking coupon and handing it at the mall parking exit, money will be automatically debited from your Fastag and the hotel takes no responsibility for it. We were unaware of this the first time, nor did the hotel inform us. So more than ₹800 got deducted from our Fastag and the hotel refused to provide any sort of compensation. Too disappointing. Another thing to be mindful of is your ID proofs after check-in. The staff tends to forget to return them, and we noticed they had a huge stack of unclaimed IDs. So, be sure to collect yours before heading to your room. Coming to the good part, the breakfast at Annam Cafe is great. Rooms have all the amenities. The hotel is designed in a unique and interesting fashion - truly a “Design Hotel”, lol. Overall, not recommended for a stay anymore as the tariff is quite high for the current quality and maintenance.

Terrible experience overall. The hotel is inside Phoenix Marketcity, and there’s no proper direction or staff to help with parking. Reception was unmanned when we arrived — check-in got delayed. They didn’t mention the parking pass, so we got stuck at the toll gate for 20 minutes. Room wasn’t cleaned after we went out — we had to ask at reception. Only one set of toiletries for two people. Gym pass given without any directions — later found out it’s inside the mall. TV didn’t work on the second day, and the only response was “maintenance hasn’t come.” Breakfast was very basic and limited — definitely not what you expect from an expensive hotel. Poor service, poor communication, and no attention to detail. Not worth the money at all.