Desmond Hotel Malvern a DoubleTree by Hilton

This Hilton property is phenomenal! Immediately upon entry, we were welcomed, and greeted. Was very thankful for my Hilton Status, and of course offered warm fresh cookies. Was asked numerous times if there was anything additional they could’ve done for me. Mrs Kay at the from desk let her true hospitality show! The room wasn’t as updated and tech savvy as I had expected, but the waitstaff and management running the restaurant was super courteous and also went above and beyond. Zero issues and would recommend this property anytime!! Thank you

Wow! We had an amazing experience with the concierge here! Specifically, Bill was amazing. He helped us out with the multiple rooms we had booked for a wedding and treated us amazingly. He was really good to us and it was definitely appreciated because it was our first time traveling with a 5 month old. The weekend brunch was amazing. There were so many delicious food options to choose from. I would have absolutely given 5 starts, however there were some issues throughout the weekend of the wedding with a large ice-hockey group of parents and kids. (Not the hotel's fault that this happened, but may need stricter policies in the future) The kids were playing hockey in the hallway during the day and at night. They were being super loud and when they were spoken to, they still did not stop. They woke up our 5 month old multiple times. The parents were not watching their children. The staff that were on duty when we spoke to them did their best and tried to speak to the kids, but I definitely think more could be done in the future to really put a stop to what was happening in the hallways. Would absolutely stay here again as long as other guests are held accountable for being respectful of other guests.

I came to the Hilton bar hoping to enjoy a quiet, sophisticated lunch before a wedding. My husband was apart of the groom’s party. So I was alone and had time to spare with our kid being babysat. I ordered three drinks over several hours, ate food, drank water, and paced myself responsibly. I even left for the church ceremony and returned later for the reception—only to find I had been cut off from alcohol service without any explanation when I tried to order again from our party’s designated bar during the late evening. It felt less like a decision based on behavior and more like a snap judgment about my personality or appearance. I was polite, dressed appropriately in an elegant cocktail dress, and kept an open tab. I’m also RAMP certified, so I understand alcohol service limits and signs of intoxication—and I was nowhere near that line. I even tipped 25%. What made it especially confusing was that I knew several other wedding guests who had consumed more drinks than I had, including some ordering multiple drinks at a time or sending them up to their rooms—yet they were still being served without issue. At one point, I asked for a Long Island Iced Tea, which I started to wonder was the “culprit”—simply because it’s known to be strong college drink. I like it for the taste, and it was a wedding celebration, and I wanted to enjoy myself that evening. So figured this wouldn’t have been a weird time to ask. I was told they don’t serve it, which I accepted they may not carry all the ingredients , but what confused me further was that the staff didn’t seem to know how to make several standard cocktails either. I was surprised they didn’t recognize a Pink Lady, even though it was listed on the menu. I felt like I had to run through a list of options just to find something they could prepare. I also noticed some guests seemed to be receiving different service at a separate bar area, which only added to my discomfort. Because of this confusion, I ended up opening and closing my tab multiple times and walking up to different places—which may have unintentionally contributed to how I was perceived. The people staying at the Hilton would tell me to order away from the free bar. Eventually, the bartender told me I could return after a certain amount of time and be served again, which only made things more awkward. Weddings aren’t about getting intoxicated—they’re about joyfully celebrating the bride and groom. I was doing just that. Instead, I left feeling embarrassed, unwelcome, and unfairly singled out by the staff without explanation. When I returned to the reception area, I saw guests walking around with multiple drinks in hand, continuing to order without hesitation. I was unsure why they weren’t being cut off. There were also people who had had ordered drinks from the bar earlier than I did in morning carrying two drinks at once on the floor. My husband and I had considered staying at the Hilton for the weekend, but I’m ultimately glad we didn’t. This experience left a sour impression at what should have been a joyful and inclusive event.