Diamond Smith
Siem Reap · Cambodia · Street 27Th
About Diamond Smith — Luxury Boutique Hotel in Siem Reap
Diamond Smith is an exceptional 4-star hotel in Siem Reap, Cambodia. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
Fantastic place to stay! The staff are so friendly and the rooms are perfect for what you need them for, our bathroom has a huge bath that you could fit about 4 people in comfortably and great shower. The room also has a fridge, coffee machine, kettle and you are given fresh bottled water and a carafe each every day which is really thoughtful! I couldn’t recommend this place any more, if you aren’t looking for a 5* spa resort but an excellent room and service, this is the place to stay!
I love this hotel. It’s very comfortable, clean, and inexpensive. The staff are so welcoming and kind. The food at the hotel is not dirt cheap but it’s quality. Breakfast was included and also a one way shuttle to the airport. The hotel is pretty new and very well designed. I would definitely recommend this place to my friends and family traveling to siem reap. 5/5
Modern spacious rooms and relaxing pool area, but the place lacks character. Lovely, cooling pool but only 8 loungers means you might struggle to lie down at busy times. They also have a problem with flies around the pool. Staff are very attentive and friendly but their poor English coupled with their lack of confidence and general ineptitude means service can be slow and frustrating. Upon our arrival I was told I would have to move to a different hotel for one night because they had double booked my room. It transpired that this was because a wedding party had asked for an extra night and presumably they thought I wouldn’t mind moving. After lengthy discussions a room was found for me but I had to really fight for it! This took over an hour and I requested a complimentary dinner for the inconvenience, which was reluctantly granted by the manager. I presumed this would be from the menu, but he later told me the chef had prepared some food for me. When I asked to be allowed to choose my own food from the menu, I was given the small choice from the set menu only. After asking for the full menu, the manager reluctantly brought it over and I was allowed to order from it. It seemed as though the manager was striving to cut corners at every opportunity to save money in favour of guest satisfaction, and unfortunately this left a sour taste. Given the hotel is not cheap, I was expecting far better service and I would not recommend staying here during your time in Siem Reap.