Diaz Hotel and Resort

Stunning location, hotel was very neat and clean and comfortable, room was very big with a balcony, beautiful ocean views. Only negative is the staff, they need to be more attentive and make guests feel welcome. They were totally disinterested, even on check out and check in. My husband had sent them a request beforehand via booking.com as we were celebrating my birthday. They confirmed they would arrange flowers, champagne and balloons but on arrival nobody knew of the request. If you didn't greet them they are oblivious to your presence and huddle together to chat amongst themselves. They need to be more hospitable but other than the disappointing staff, the hotel is beautiful and we enjoyed our stay.

The website / reservation pricing is much more than booking.com so check prices and specials first before making your booking. Secondly if you are a Discovery client the prices are even better depending on your status. While we were excited about how nice the rooms are, the safe was a problem and it took two days to sort out but the worst was the bath. It appears than in an attempt to refurbish the bath to cover up all the brown dirt stains the bath was painted. Big mistake - as the paint is flacking off and you then have white paint floating all over the water, sticking to you and the brown stains are extremely off putting. We complained to management and were informed that they know about the problem - THEN WHY check clients into the room?????? It doesn’t help offering to let you change rooms once you are already unpacked. The head of house keeping was very apologetic and polite but sadly this did not resolve the disgusting bath tub issue. We had a very COLD meal on Saturday evening as we were guests at a wedding and the dinner was played but not very warm at all. The staff are very pleasant and friendly but the staff and management/ owner definitely don’t resolve problems. I felt very sorry for the head of housekeeping to have to apologize for the lack of service from the technical staff and maintenance staff. In general the hotel is very nice with a more than adequate buffet breakfast. We would stay here again as the rooms are spacious and beds very comfortable.

The Diaz hotel and resort is nothing short of hell, we stayed in the mythical room 207. The sense of terror I felt as I walked into the room was unexplainable, the toilet in the room didn’t work, we walk into the room needing the toilet after a long travel and once initiated the flush, water poured out, we went to reception and asked for maintenance, they arrive and peered at the flooded bathroom and toilet, then left a note on the toilet saying “use next doors toilet” we were left nothing short of speechless, this is unacceptable. I pray for your wellbeing and safety if you stay in the 207 darkness… Balcony view was decent tho