Diez Diez Collection

I recently had the pleasure of staying at the Diez Diez boutique hotel in Merida, and it completely blew me away. I love this hotel for so many reasons. The location is great, tucked just off the main street yet still within easy walking or biking distance of all the best restaurants, shops, and attractions. The hotel itself is stunning, with each room boasting its own unique theme. My suite was a masterpiece of design, with incredible attention to detail and a bed so comfortable I practically melted into it. What really made this stay special was the incredible service. The staff were always one step ahead, anticipating my every need and offering helpful recommendations for exploring the city. They even helped me navigate a few unexpected travel hiccups with ease. And I can't say enough about the hotel's restaurant, Fronto. It was a true culinary delight, with creative dishes, expertly crafted cocktails, and a team who clearly knew their stuff. If you're looking for a luxurious and memorable experience in Merida, with a touch of personalized service and a whole lot of style, Diez Diez is the place to be.

Its a lovely boutique hotel set in a safe and yet still central location in merida. Staff was amazing and went out of their way to provide great services! I loved the room and it's aesthetic. But I'd have to say it's a bar/entertainment first and hotel second. First room I had was right next to the rooftop bar and the music went through the room loudly. Thankfully the staff moved me to a more further room downstairs, due to weekend DJ I could still hear the noise but not as loud. I'd recommend them to install a sound proof installation on the rooms so it doesn't take away any other experience that's amazing

We recently stayed at Diez Diez Hotel, and while the decor and aesthetic were undeniably beautiful, our overall experience was marred by poor communication and inconsistent service. Upon check-in, we inquired about extending our stay for an additional night. Initially, we were told that our current room was unavailable and that we would need to upgrade to a studio room for $70 more. We decided to think about it. Later that evening, the same staff member approached us again, claiming that our current room was actually available at the same price but urging us to confirm immediately because it might get booked. This felt misleading, especially since we saw the room listed online for extension at the standard price. In our first room, the water was cold, and the coffee machine was broken. We were told to wait for the water to warm up, but it never did. When we reported this, the hotel moved us to another room, but the same issues with the cold water persisted. The hot/cold water dial was missing its indicator, so it wasn’t clear how to adjust the temperature. We only realized—after two frustrating days—that turning the dial to the left and waiting would produce hot water. The manager did apologize for the inconvenience, which was appreciated, but the gesture felt performative rather than actionable. Despite the apology and an upgrade, there were still basic communication lapses that impacted our stay. When we tried to extend our stay again, the same staff member quoted an exchange rate of 16 pesos to 1 Canadian dollar, which was significantly inflated. When we questioned this, he rudely told us to go to the bank if we didn’t like their rate. Ultimately, we booked the extension online, but even that process was complicated due to extra verification requirements. On our final day, we asked for coffee pods for the Nespresso machine, as these had been provided daily throughout our stay. Instead, room service brought coffee from the restaurant. When we clarified that we wanted the pods to use with the machine in our room, we were informed that, because it was our last day, the pods were no longer complimentary and would cost 170 pesos. This policy felt petty and inconsistent with the service we had received earlier. In the end, we paid 2,500 pesos at checkout, but the experience left us disappointed. The behavior of one staff member, in particular, stood out as rude and dismissive, especially toward women and LGBTQ guests, which was unacceptable. While the hotel’s design is lovely, its service standards and staff training need significant improvement to align with the boutique luxury experience they claim to offer. “Diez Diez Hotel offers beautiful decor but is overpriced and plagued by poor communication, misleading staff, and cold water issues. Don’t be fooled by the pictures—the location is near a strip club, and there are many other high-end hotels nearby that are more affordable and provide better service