Dimora Nobiliare

Room 1 is lovely and big. It does have a small shower but it's perfectly functional. Our host was very lovely as was her spaniel. She, the host not the spaniel, recommended La Tana restaurant and the town of Lucca. We went to both and they were excellent recommendations.

We booked for a Sunday. We arrived at 1:45 pm and rang and rang the doorbell to no answer. Eventually, we called the number on the booking reference. We explained we were outside and could not get in, we were told very bluntly that check-in closes at 12:00 noon on Sundays. We did not know this and when we explained that and the fact that our flight only got in at that time, she simply said "no, check-in is closed" and hung up. We tried to call again and she was not answering. After about ten minutes we rang again, this time she answered but when she heard it was us she hung up. You are probably thinking that I was rude to her or aggressive on the phone but I swear, I was not. We were charged for our non-stay. We had to find alternative accommodation, it was then I tried to find where it said check-in was only until noon. I did find it, but only after about ten minutes of filling in a 'pretend booking', it was right at the bottom of the fine print, which you had to click a link to get to, and after it clearly in bold print said that check-in was between 12:00 and 20:00 pm. I found the woman incredibly rude, no apology for it not being clear or any offer of help, even a 'well we will have to charge you a late check-in fee would have been acceptable, but no, just a hung call.

Worst hotel ever. They promised us they would give my license plate to the police zo we could park on their lot, but never did. I now have a fine of over 400 euros, which would be solved if they gave my plate to the police. It has almost been 2 years that I am calling them. The first times they said they would solve it but never did and now they dont respond to any of my calls or emails. Super bad management.