Diplomat Hotel

We stayed at this hotel for 5 days, and the experience was absolutely wonderful! The room was cozy and minimalist, with a beautiful view of the Baiterek monument. Breakfast was included and featured a very diverse buffet, which my family thoroughly enjoyed. The morning coffee and BlackBeah was really good. There is a currency exchange at the entrance, which I found very convenient. I would like to especially highlight the administrator, Maryam - a true professional! She was incredibly welcoming, responsive, and always ready to help. Thanks to her attentiveness and care, all the issues were resolved Instantly (SIM cards, transport passes, deliveries, etc.), and I truly felt like a valued guest. There was one minor misunderstanding caused by myself and Booking (the breakfast times were not initially provided on the website, but this info was later updated). I hope this incident didn’t cause any inconvenience for the reception team. Overall, the atmosphere at the hotel was calm and relaxing. For a first visit to Kazakhstan’s capital, I highly recommend it! The hotel is within walking distance of many sightseeing.

I recently stayed at the Diplomat Hotel in Astana, and overall, my experience was positive, though there are a few areas for improvement. The location of the hotel is excellent, conveniently situated near key landmarks, making it easy to explore the city. The staff was one of the highlights of my stay—everyone was professional, welcoming, and eager to assist with any requests. Whether it was at the front desk or housekeeping, the level of service was truly commendable. The room itself was spacious and well-furnished, providing a comfortable environment. However, one issue that affected my experience was an unpleasant smell in the bathroom. It seemed to persist despite ventilation, which was a bit disappointing. A stronger focus on maintenance and deep cleaning in this area would improve the overall comfort. Regarding breakfast, the hotel offers a buffet with a decent selection of dishes. However, I felt that it could be more varied and enriched with fresh, high-quality options. Adding more international and local specialties, as well as improving the freshness of certain items, would enhance the dining experience. Despite these minor setbacks, my stay at Diplomat Hotel was pleasant due to the helpful and attentive team. With small improvements in bathroom upkeep and the breakfast offering, the hotel could elevate its guest experience even further. Would I stay here again? Yes, mainly for the excellent service and convenient location. However, I hope they take these improvement areas into consideration for an even better experience in the future.

Bad organization, just few staff is frendly and speaking english. The Spa is on a building in outside, and also with poor conditions.